SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Hisar; On-site; INR 300,000 - 500,000; Full time

Job summary

PeopleStrong in India invites a motivated graduate with 1 year of lending/financial services experience to join our branch team. The role focuses on process adherence, customer engagement, and sustaining branch performance. You will contribute to profitability by delivering quality service and effective product promotion.

Responsibilities include promoting products, cross-selling, handling daily transactions, maintaining records, and driving referrals to enhance customer financial well-being.

Qualifications

• Graduate with 1 year experience in lending/financial services.
• Proficient in local language and English.
• Strong cross-selling and relationship-building skills.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence and smooth branch functioning.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity to meet branch profitability targets and growth.
• Cross-sell and up-sell financial products at every opportunity.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables; maintain data and records.
• Retain customers and contribute to improving their financial well-being.

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services