Senior Customer Service Associate

Tech Mahindra; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Tech Mahindra is seeking a Customer Success Associate in Mumbai to handle customer queries through calls, emails, and chats. The role involves providing accurate product information and identifying upsell opportunities while maintaining CRM records.

The ideal candidate should be motivated, learn quickly, and work well in a team environment. This full-time position offers a dynamic customer service experience within the BPM/BPO industry.

Qualifications

• Ability to work in a team environment with members of varying skill levels.
• Highly motivated and learns quickly.

Responsibilities

• Handle customer queries via phone calls, emails, or chats.
• Provide accurate information on products/services.
• Identify opportunities to upsell/cross-sell relevant products.
• Maintain records of all interactions using CRM software.
• Collaborate with internal teams to resolve complex issues.

Job description

Job Description

Roles & Responsibility

• Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
• Provide accurate information on products/services offered by the company to customers.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Maintain records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues that require escalation.

Job Classification

Industry: BPM / BPO

Functional Area / Department: Customer Success, Service & Operations

Role Category: Customer Success

Role: Customer Success Associate

Employment Type: Full time

Contact Details:

Company: Tech Mahindra

Location(s): Mumbai

Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.