Customer Service Associate

More Retail; Mumbai; On-site; INR 250,000 - 360,000; Full time

Job summary

More Retail is seeking a Customer Support Agent to handle customer queries and escalations across Voice, Email & Chat. The role requires strong communication skills, multitasking ability and a customer-first mindset.

The candidate will coordinate with internal teams, maintain escalation trackers, and ensure all customer concerns are resolved within the defined turnaround time.

Qualifications

• Graduate with any field; customer support experience preferred.
• Experience in customer support or escalation handling.
• Strong written and verbal communication.

Responsibilities

• Handle customer queries and escalations through Voice, Email & Chat.
• Respond to customer complaints within the defined SLA/TAT.
• Coordinate with internal teams to investigate and resolve customer issues.
• Provide timely updates to customers regarding the status of their complaints.
• Ensure proper follow-ups and closure of customer complaints.

Skills

Communication skills

Typing speed

Multitasking

Customer support experience

Education

Graduate

Job description

Work Details

• Location: Andheri Marol
• Working Days: 6 days a week (Rotational Week Off)

Job Overview

We are looking for a Customer Support Agent who will handle customer queries and escalations across multiple platforms such as Voice, Email & Chat. The role requires strong communication skills, the ability to multitask, and a customer-first mindset.

The candidate will coordinate with internal teams, maintain escalation trackers, and ensure all customer concerns are resolved within the defined turnaround time.

Key Responsibilities

• Handle customer queries and escalations through Voice, Email & Chat
• Respond to customer complaints within the defined SLA/TAT.
• Coordinate with internal teams to investigate and resolve customer issues.
• Provide timely updates to customers regarding the status of their complaints.
• Ensure proper follow-ups and closure of customer complaints.

Required Skills

• Strong written and verbal communication skills.
• Experience in customer support or escalation handling.
• Good typing speed and multitasking ability.

Additional Skills (Preferred)

• Knowledge of South Indian languages such as Kannada will be an added advantage.

Qualifications

• Any Graduate
• Prior Customer Support / Customer Service experience preferred