Customer Service Executive

TP; Mumbai; On-site; INR 180,000 - 320,000; Full time

Job summary

TP in Mumbai is seeking a Customer Service professional to provide post-sale support across multiple sub-families, including remote and distribution center services. The role emphasizes teamwork and learning quickly.

You will work under moderate supervision, handle routine issues, and contribute to service operations without sales targets. Walk-ins are invited to apply; the team values motivation and collaborative problem solving.

Qualifications

• Basic knowledge of job procedures and tools gained through work experience.
• Vocational or basic technical education may be required.
• Ability to work with supervision and solve routine issues independently.

Responsibilities

• Provide post-sale customer service across multiple sub-families.
• Handle remote customer service via phone, online chat, or text.
• Liaise between customers, production and distribution in walk-in or center settings.
• Ensure services are non-sales targeted and supported under standard procedures.

Job description

Job Description

• General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
• Remote Customer Service: Providing customer service and support via phone, online chat, or text including call center-based customer support in response to a high volume of low complexity inquiries; Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including acting as liaison between customers, production and distribution departments related to specific customer orders; Providing technical and non-technical customer support in a walk-in service center.
• Incumbents matching to this specialization are not compensated based on achievement of sales targets.
• Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education.
• Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.

Job Classification

• Industry: BPM / BPO
• Functional Area / Department: Customer Success, Service & Operations
• Role Category: Customer Success, Service & Operations - Other
• Role: Customer Service
• Employement Type: Walk-ins

Contact Details:

• Company: TP
• Location(s): Mumbai
• Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.