Customer Support Associate

Loop; Bengaluru South; On-site; INR 300,000 - 450,000; Full time

Job summary

Loop in Bengaluru South invites you to join our customer support team. You will handle voice and email queries, resolve complaints, and coordinate with hospitals and insurers to ensure smooth claim processing.

We seek candidates with call center experience, fluent English and Hindi, strong communication, and the ability to multitask in a fast-paced environment. Rotational shifts are required; join us to deliver exceptional service in healthcare claim support.

Qualifications

• Prior experience in a call center (BPO) is mandatory.
• Experience in healthcare, insurance, or hospital claim services preferred.
• Strong phone handling with active listening.
• Fluency in English and Hindi mandatory.
• Customer-first mindset with adaptability to different personalities.
• Excellent communication and presentation skills.
• Ability to multitask and manage time effectively.
• Willingness to work in rotational shifts (6 days working).

Responsibilities

• Answer customer queries in a positive and effective manner, primarily over phone (voice process) and via email
• Identify and assess customers’ needs to achieve high levels of satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolution
• Manage end-to-end support for claim-related queries, including coordination with hospitals, insurance teams, and customers
• Guide customers on claim submission requirements, approvals, and timelines
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage and support customers
• Provide accurate product and service information while resolving customer concerns
• Resolve product or service issues by clarifying complaints, identifying root causes, selecting the best solution, and ensuring timely closure

Skills

Call center experience

Active listening

Communication skills

Multitasking

Time management

English fluency

Hindi fluency

Job description

• Answer customer queries in a positive and effective manner, primarily over phone (voice process) and via email
• Identify and assess customers’ needs to achieve high levels of satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolution
• Manage end-to-end support for claim-related queries, including coordination with hospitals, insurance teams, and customers
• Guide customers on claim submission requirements, approvals, and timelines
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage and support customers
• Provide accurate product and service information while resolving customer concerns
• Resolve product or service issues by clarifying complaints, identifying root causes, selecting the best solution, and ensuring timely closure

What You Will Be Doing

• Answer customer queries in a positive and effective manner, primarily over phone (voice process) and via email
• Identify and assess customers’ needs to achieve high levels of satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolution
• Manage end-to-end support for claim-related queries, including coordination with hospitals, insurance teams, and customers
• Guide customers on claim submission requirements, approvals, and timelines
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage and support customers
• Provide accurate product and service information while resolving customer concerns
• Resolve product or service issues by clarifying complaints, identifying root causes, selecting the best solution, and ensuring timely closure

What We Are Looking For

• Prior experience in a call center (BPO environment) is mandatory
• Proven customer support experience, preferably in healthcare, insurance, or hospital claim services
• Strong phone handling skills with active listening (voice process role)
• Fluency in English and Hindi (mandatory)
• Customer-first mindset with the ability to adapt/respond to different customer personalities
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Willingness to work in rotational shifts with rotational week offs (6 days working)