Inside Sales & Office Operations Manager

Carecoveindia; Kolkata District; On-site; INR 240,000 - 420,000; Full time

Job summary

CareCove is seeking a Front Desk + Operations role in Kolkata. You will be the first point of contact handling calls, emails, WhatsApp messages, walk-ins, and inquiries while supporting office operations and lead handling.

With 2–5 years in inside sales/office admin/customer support, you will qualify leads, manage CRM records, and coordinate appointments. Fluent Bengali required, with English and Hindi helpful. Competitive Kolkata salary; growth paths in operations.

Qualifications

• 2–5 years in inside sales/office admin/customer support.
• Healthcare/clinic/service org experience preferred.
• Strong call handling and inquiry management required.

Responsibilities

• Answer incoming calls promptly and professionally; respond to WhatsApp, website inquiries, and emails
• Greet visitors and families courteously; maintain a calm, reassuring tone
• Ask structured qualifying questions (senior profile, service need, urgency, decision maker) and record accurately in a lead register/CRM
• Categorize leads (hot/warm/cold); schedule follow-ups/consultations for the BD Lead; ensure no lead is missed
• Explain services at a high level; share brochures/next steps; set up appointments/home visits
• Manage daily office routines; visitor logs; vendors; supplies; courier; basic documentation and filing
• Maintain daily logs (calls, leads, follow-ups, appointments) and share summaries; flag recurring questions/concerns
• Support BD + Operations teams with tracking, scheduling coordination, client communication, and documentation

Skills

Inside sales

Office admin

Customer support

Lead management

Bengali

English

Hindi

Tools

Word

Excel

WhatsApp Web

CRM

Email

Job description

Detailed job description (Kolkata, Full-time).

Kolkata Full-time Front Desk + Operations

Reporting to: Operations Manager

Role summary

You are the first point of contact for CareCove—handling calls, emails, WhatsApp messages, walk-ins, and inquiries—while supporting office operations and lead handling. This role directly impacts trust, conversions, and operational smoothness.

Key objectives

• Ensure warm, professional, empathetic interactions
• Capture, qualify, and route inbound leads correctly
• Maintain discipline and efficiency in office operations
• Support BD and care operations with accurate information flow
• Be a dependable anchor for day-to-day office functioning

Key responsibilities

• Answer incoming calls promptly and professionally; respond to WhatsApp, website inquiries, and emails
• Greet visitors and families courteously; maintain a calm, reassuring tone
• Ask structured qualifying questions (senior profile, service need, urgency, decision maker) and record accurately in a lead register/CRM
• Categorize leads (hot/warm/cold); schedule follow-ups/consultations for the BD Lead; ensure no lead is missed
• Explain services at a high level (training provided); share brochures/next steps; set up appointments/home visits
• Manage daily office routines; visitor logs; vendors; supplies; courier; basic documentation and filing
• Maintain daily logs (calls, leads, follow-ups, appointments) and share summaries; flag recurring questions/concerns
• Support BD + Operations teams with tracking, scheduling coordination, client communication, and documentation

Experience: 2–5 years as inside sales/office admin/customer support. Service org experience (healthcare/clinics/diagnostics/real estate/hospitality) preferred. Strong call handling and inquiry management required.

• Excellent spoken Bengali (mandatory), plus English and Hindi
• Polite phone etiquette and calm handling of multiple tasks
• Basic computer skills: Word/Excel, WhatsApp Web, email
• Strong listening, note-taking, attention to detail, and follow-through
• Good-to-have: CRM exposure, WhatsApp-based customer workflows, comfort with sensitive conversations

KPIs

• Call response rate and missed-call percentage
• Accuracy/completeness of lead data
• Lead follow-up timeliness
• Appointment conversion support
• Office operational smoothness and team feedback

Compensation & growth

Competitive salary aligned with Kolkata market standards. Growth paths: Senior Office Executive, Operations Coordinator, Client Relationship Executive.

Background verification required for all CareCove roles.

Questions about a role?

Email us and we’ll respond as soon as possible.