Senior CRM Manager

Mayfair Housing Pvt. Ltd.; Mumbai; On-site; INR 500,000 - 650,000; Full time

Job summary

Mayfair Housing Pvt. Ltd. in Mumbai seeks a customer success professional to manage a portfolio of IT services clients, ensuring high satisfaction and strong retention through proactive relationship management.

You will provide post-sales support, resolve issues promptly, and collaborate with internal teams to address complex complaints and improve the overall customer experience. The role requires 3–16 years of experience in IT services and consulting, with the ability to handle multiple

Qualifications

• 3-16 years' experience in IT services & consulting industry.
• Strong background in customer relationship management, including pre-sales and post-sales support.
• Excellent customer service skills with ability to handle multiple priorities simultaneously.

Responsibilities

• Manage a portfolio of clients to ensure high levels of satisfaction and retention.
• Provide exceptional post-sales support to customers, resolving issues promptly and efficiently.
• Develop strong relationships with clients through regular communication, ensuring their needs are met and expectations are managed.
• Collaborate with internal teams to resolve complex customer complaints and improve overall customer experience.

Skills

CRM

Customer service

Pre-sales

Multi-tasking

Job description

Roles and Responsibilities :

• Manage a portfolio of clients to ensure high levels of satisfaction and retention.
• Provide exceptional post-sales support to customers, resolving issues promptly and efficiently.
• Develop strong relationships with clients through regular communication, ensuring their needs are met and expectations are managed.
• Collaborate with internal teams to resolve complex customer complaints and improve overall customer experience.

Job Requirements :

• 3-16 years' experience in IT services & consulting industry.
• Strong background in customer relationship management, including pre-sales and post-sales support.
• Excellent customer service skills with ability to handle multiple priorities simultaneously.