Crm Executive

Taneja Developers & Infrastructure; Delhi; On-site; INR 300,000 - 550,000; Full time

Job summary

Taneja Developers & Infrastructure is seeking an After-Sales & Customer Support Executive to manage end-to-end documentation, property transfers, and collection processes for our real estate projects. You will be the main point of contact for existing buyers and ensure after-sales service and data accuracy in our ERP system.

Responsibilities include greeting walk-in customers, handling inquiries via phone, maintaining organized physical and digital records, and supporting management with

Qualifications

• Strong organizational and customer-centric approach.
• Experience with end-to-end documentation, property transfer, and collections.
• Experience using ERP systems.

Responsibilities

• Greet and assist walk-in customers, addressing their requirements regarding property documentation, transfers, and account dues.
• Manage incoming phone calls, providing prompt, accurate, and professional solutions to client queries.
• Act as the primary point of contact for existing buyers and ensure smooth after-sales maintenance support and data accuracy in ERP.

Skills

Customer service

Documentation

Data entry

Tools

ERP software

Job description

Role & responsibilities

• We are looking for a highly organized and customer-centric After-Sales & Customer Support Executive to manage the end-to-end documentation, property transfer, and collection processes for our real estate projects. The ideal candidate will act as the primary point of contact for existing buyers, ensuring smooth after-sales maintenance support, handling queries efficiently, and maintaining flawless data records within our ERP system.
• Greet and assist walk-in customers, addressing their requirements regarding property documentation, transfers, and account dues.
• Manage incoming phone calls seamlessly, providing prompt, accurate, and professional solutions to client queries.

Preferred candidate profile

• Log all customer interactions, documentation statuses, and financial milestones accurately in the companys ERP software.
• Maintain well-organized physical and digital file repositories for hassle-free data retrieval.
• Perform other general administrative tasks as assigned by the management team to optimize office operations.