Senior Coordinator - Sales & Service

Station Satcom Pvt. Ltd.; Chennai; On-site; INR 420,000 - 720,000; Full time

Job summary

Station Satcom Pvt. Ltd. in Chennai is seeking a Sales & Service Coordinator to support sales and coordinate marine NavCom service operations. The role focuses on identifying business opportunities, maintaining customer relationships, and delivering timely technical and commercial solutions.

Responsibilities include preparing proposals, attending vessel visits, coordinating engineers, and ensuring service delivery aligns with IMO/SOLAS standards. Travel to clients may be required.

Qualifications

• Bachelor's or Diploma in Electronics, Marine Engineering, Electrical Engineering, or related field.
• 2–5 years of experience in marine electronics/NavCom sales or service.
• Strong technical knowledge of marine navigation and communication systems.
• Good understanding of IMO/SOLAS regulations and survey requirements.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Develop and execute sales strategies to achieve revenue targets for NavCom products and services.
• Identify and pursue new business opportunities with ship owners, managers, and fleets.
• Promote and sell NavCom equipment and systems (GPS, AIS, GMDSS, ECDIS, etc.).
• Conduct vessel visits and technical discussions to tailor solutions.
• Prepare techno-commercial proposals, quotations, and service offers promptly.
• Follow up on enquiries and negotiate terms to close sales and service contracts.
• Maintain relationships with customers for repeat business and satisfaction.
• Coordinate with service engineers and suppliers for project execution and after-sales support.
• Monitor lifecycle data to generate service and replacement opportunities.
• Coordinate with principals, OEMs, agents, and subcontractors for spare parts support.
• Stay updated with maritime industry trends and standards.
• Maintain records of sales activities, quotations, and service coordination reports.
• Support emergency service coordination and customer assistance when required.

Skills

Technical sales

Problem solving

Time management

Education

Bachelor's/Diploma in Electronics or Marine Engineering

Tools

MS Office

Outlook

Microsoft Teams

Job description

The Sales & Service Coordinator will be responsible for supporting sales activities and

coordinating service operations related to marine Navigation and Communication

(NavCom) products and services.

The role involves identifying business opportunities, maintaining strong customer

relationships, coordinating service attendance, preparing quotations, and ensuring timely

support to clients within the maritime industry.

Key Responsibilities

• Develop and execute sales strategies to achieve revenue targets for marine Navigation and Communication (NavCom) products and services.
• Identify and pursue new business opportunities with ship owners, ship managers, shipyards, o(shore companies, and fleet operators.
• Promote and sell marine electronic systems such as Inmarsat-C, GMDSS, VDR, AIS, GPS, Radar, ECDIS, Gyro Compass, and other bridge/navigation equipment.
• Conduct vessel visits, customer meetings, and technical discussions to understand client requirements and provide suitable technical and commercial solutions.
• Prepare and submit techno-commercial proposals, quotations, tenders, and service o(ers in a timely manner.
• Follow up on enquiries, negotiate commercial terms, and support the closure of sales opportunities and service contracts.
• Maintain strong relationships with existing customers to ensure customer satisfaction, repeat business, and long-term cooperation.
• Coordinate with service engineers, suppliers, and technical teams for project execution, onboard attendance, installation, commissioning, and after-sales support.
• Monitor equipment lifecycle and compliance data such as battery expiry dates, annual survey due dates, software status, and certification validity to generate service and replacement opportunities.
• Maintain regular communication with principals, OEMs, agents, and subcontractors regarding service coordination and spare parts support.
• Stay updated with maritime industry trends, class regulations, IMO/SOLAS requirements, and emerging technologies in marine Navigation & Communication systems.
• Maintain accurate records of sales activities, customer interactions, quotations, forecasts, and service coordination reports using company systems and documentation procedures.
• Support emergency service coordination and provide prompt customer assistance whenever required.

Key Products & Systems:

• Iridium GMDSS (e.g., LT-3100S)
• EPIRB, SART, and other GMDSS equipment
• GPS jamming and spoofing detection systems

Qualifications & Requirements:

• Bachelor's degree / Diploma in Electronics, Marine Engineering, Electrical Engineering, or related field.
• 2-5 years of experience in marine electronics/NavCom sales or service (preferred).
• Strong technical knowledge of marine navigation and communication systems.
• Good understanding of IMO/SOLAS regulations and survey requirements.
• Excellent communication, negotiation, and interpersonal skills.
• Willingness to travel for vessel visits and client meetings.
• Ability to work independently and achieve sales targets.

Key Skills:

• Technical sales & solution selling
• Problem-solving and analytical thinking
• Time management and self-motivation

Performance Metrics:

• Achievement of sales targets
• Number of new customers acquired
• Conversion rate of enquiries to ordersCustomer retention and satisfaction
• Revenue from service contracts and upgrades

Requirements

• Basic understanding of marine navigation and communication systems.
• Familiarity with vendor coordination, proposal drafting, and job execution tracking.
• Proficiency in MS Office, Outlook, and Microsoft Teams.
• Ability to read technical documents and vendor quotations.
• Understanding of billing workflows and documentation procedures.