Senior Coordinator - Sales

Synergy Marine Group; Chennai District; On-site; INR 500,000 - 700,000; Full time

Job summary

Synergy Marine Group in Chennai, India, is seeking a proactive sales support and customer service professional to streamline order processing for navigation systems. You will update safety portals, liaise with vendors, and manage end-to-end billing through Zoho Creator, while addressing customer inquiries in CRM.

You will generate accurate quotes, issue POs, execute orders with suppliers and in-house teams, prepare invoices, and coordinate logistics to ensure timely delivery and post-purchase

Qualifications

• Minimum 5 years in sales support or customer service, preferably in navigation systems.
• Experience using CRM software and Microsoft Office Suite.
• Sailing experience as a junior navigation officer is a plus.

Responsibilities

• Update safety portal and ensure details are up to date.
• Liaise with vendors to facilitate service and negotiate better rates.
• End to end billing cycle through Zoho Creator.
• Handle customer inquiries via CRM.
• Prepare quotes and generate accurate, detailed sales/service quotes.
• Issue POs to suppliers and ensure details are accurate.
• Execute sales/service orders with suppliers and in-house teams for timely completion.
• Prepare and send invoices to accounts.
• Resolve customer issues and escalate when needed.
• Coordinate with logistics and supply chain teams for timely delivery.
• Follow up with customers post-purchase to ensure satisfaction and gather feedback.
• Coordinate safety-related services to ensure vessel compliance.

Skills

Organizational skills

Communication skills

Attention to detail

Independent work

Customer-focused

Problem solving

Time management

Interpersonal skills

Adaptability

Flexible after hours

Education

Bachelors in Electronics and Communications

Marketing

BSc Nautical Science

Tools

CRM software

Microsoft Office

Job description

• Update safety portal and ensure details are up to date
• Liase with vendors to facilitate service and negotiate better rates
• End to end billing cycle to be carried out through zoho creator.
• Handle customer inquiries via CRM.
• Prepare Quotes: Generate accurate and detailed sales/service quotes based on customer requirements.
• Issue Purchase Orders (POs): Process and issue POs to suppliers and ensure all details are accurate and complete.
• Execution: Execute the sales order or service order by liaising with suppliers /inhouse team and ensure timely completion of the job in the cost-effective manner.
• Prepare Invoices: Create and send invoices to accounts for further processing.
• Resolve customer issues and complaints promptly, escalating to relevant departments when necessary.
• Coordinate with logistics and supply chain teams to ensure timely delivery of navigation systems and services.
• Follow up with customers post-purchase to ensure satisfaction and gather feedback.
• Liase and co ordinate all safety related service and ensure vessel compliance is maintained.

Qualifications:

• Education: Bachelors degree in Electronics and Communication engineers or equivalent, Marketing, or a related field preferred/B.SC Nautical Science

Experience:

• Minimum of 5 years of experience in a sales support or customer service role, preferably in the navigation systems industry.
• Experience in using CRM software and Microsoft Office Suite(Word, Excel, PowerPoint).
• Sailing experience as a junior navigation office will be an added advantage.

Skills:

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Customer-focused with a proactive attitude.
• Problem-Solving: Ability to identify issues and resolve customer concerns effectively.
• Time Management: Efficient in managing time and prioritizing tasks to meet deadlines.
• Interpersonal Skills: Strong interpersonal skills to build and maintain relationships with customers and colleagues.
• Adaptability: Ability to adapt to changing priorities and work environments.
• Flexibility: Flexible to work after office hours and during weekend.