Field Service Coordination & Maritime Communications Technical Support Engineer

Navarino Germany GmbH; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Attractive financial package

Generous yearly bonus

Excellent work-life balance

Personal development opportunities

Certified as a 'Great Place to Work'

Job summary

Navarino Germany GmbH is seeking a Field Service Coordination & Maritime Communications Technical Support Engineer in Mumbai, India. This hybrid position involves coordinating field service, providing technical support to customers, and ensuring service delivery quality. The ideal candidate will have a Bachelor's in Computer Engineering, strong networking skills, and experience in technical support. Navarino offers an attractive financial package, bonuses, and personal development opportunities in a 'Great Place to Work'.

Qualifications

• Experience in technical support and/or service coordination.
• Strong understanding of OSI model, TCP/IP, and firewalls.
• Excellent command of written and spoken English.

Responsibilities

• Coordinate and manage field service attendances through a global service network.
• Provide technical support to customers across products and services.
• Monitor the performance and smooth operation of deployed systems.

Skills

Networking concepts

Problem-solving skills

Communication skills

Teamwork

Education

Bachelor’s degree in Computer Engineering or related field

Tools

Freshservice

Microsoft environments

Job description

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore, while we are currently opening a new office in India. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for an enthusiastic and versatile Field Service Coordination & Maritime Communications Technical Support Engineer to join our team. In this hybrid role, you will be part of the Field Service Management and Technical Support teams, contributing to both service coordination and technical support operations. You will play a key role in ensuring seamless service delivery, supporting onboard engineers, and providing high-quality technical assistance to customers.

In this role you will:

• Coordinate and manage field service attendances through a global service network
• Plan and schedule service interventions based on vessel location and operational constraints
• Support field engineers during onboard activities, ensuring compliance with system requirements
• Provide technical support to customers across Navarino’s products and services, primarily in networking and system-related issues
• Monitor the performance and smooth operation of deployed systems and services
• Troubleshoot and resolve incidents related to connectivity, IT infrastructure, and maritime communication systems
• Manage and track service requests through centralized ticketing systems (e.g., Freshservice)
• Ensure timely communication and updates to customers and internal stakeholders
• Participate in a 24/7 shift rotation, including support during off-hours, weekends, and holidays
• Maintain high standards of customer service, contributing to customer satisfaction, retention, and loyalty

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications, or a related field
• Experience in technical support and/or service coordination
• Strong understanding of networking concepts, including OSI model, TCP/IP, and firewalls
• Knowledge of routing and switching technologies
• Familiarity with Microsoft environments, including domains and storage systems (NAS)
• Excellent command of written and spoken English
• Strong communication, problem-solving, and teamwork skills

Great to have

• Cisco Certified Network Associate (CCNA) or equivalent certification
• Basic knowledge of Linux systems
• Experience in the maritime industry and vessel environments
• Familiarity with maritime applications and communication systems
• Microsoft certifications

Benefits

• An attractive financial package
• A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success
• Excellent working conditions with a good work-life balance
• Personal development and training opportunities to build your professional growth, skills, and knowledge
• A working environment certified as a "Great Place to Work" for four consecutive years (2022–2025), a "Best Place to Work- Tech" for 2025 and "Best Place to Work- Hellas" 2026