Field Service Coordination & Maritime Communications Technical Support Engineer

Navarino; Navi Mumbai; Híbrido; INR 800 000 - 1 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive financial package

Yearly bonus

Work-life balance

Professional development

Award-winning culture

Resumo da oferta

Navarino in Navi Mumbai, India, is seeking a Field Service Coordination & Maritime Communications Technical Support Engineer to join our hybrid team. You will support onboard engineers, coordinate field service attendances, and provide high-quality networking and IT support across Navarino's products and services.

You will plan interventions based on vessel location, manage tickets (Freshservice), and participate in a 24/7 shift rotation while maintaining strong customer service and clear

Qualificações

• Bachelor's degree in Computer Engineering, CS, Telecommunications or related field.
• Experience in technical support and/or service coordination.
• Strong networking knowledge: OSI model, TCP/IP, and firewalls.
• Knowledge of routing and switching technologies.
• Familiarity with Microsoft environments (domains and NAS).
• Excellent written and spoken English; strong communication.
• Excellent problem-solving and teamwork skills.

Responsabilidades

• Coordinate and manage field service attendances through a global service network.
• Plan and schedule service interventions based on vessel location.
• Support field engineers during onboard activities.
• Provide technical support across Navarino's products, especially networking and system-related issues.
• Monitor performance and operation of deployed systems and services.
• Troubleshoot incidents related to connectivity and IT infrastructure.
• Manage service requests through centralized ticketing (Freshservice).
• Communicate updates to customers and internal stakeholders.
• Participate in 24/7 shift rotation, including off-hours, weekends and holidays.
• Maintain high standards of customer service and satisfaction.

Conhecimentos

Networking basics

Routing & Switching

Microsoft environments

English proficiency

Teamwork

Technical support

Formação académica

Bachelor's degree in Computer Engineering/CS/Telecommunications

Ferramentas

Freshservice

DNS/Firewall concepts

Descrição da oferta de emprego

About Us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore, while we are currently opening a new office in India. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

About Us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore, while we are currently opening a new office in India. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for an enthusiastic and versatile Field Service Coordination & Maritime Communications Technical Support Engineer to join our team. In this hybrid role, you will be part of the Field Service Management and Technical Support teams, contributing to both service coordination and technical support operations. You will play a key role in ensuring seamless service delivery, supporting onboard engineers, and providing high-quality technical assistance to customers.

In this role you will:

• Coordinate and manage field service attendances through a global service network
• Plan and schedule service interventions based on vessel location and operational constraints
• Support field engineers during onboard activities, ensuring compliance with system requirements
• Provide technical support to customers across Navarino's products and services, primarily in networking and system-related issues
• Monitor the performance and smooth operation of deployed systems and services
• Troubleshoot and resolve incidents related to connectivity, IT infrastructure, and maritime communication systems
• Manage and track service requests through centralized ticketing systems (e.g., Freshservice)
• Ensure timely communication and updates to customers and internal stakeholders
• Participate in a 24/7 shift rotation, including support during off-hours, weekends, and holidays
• Maintain high standards of customer service, contributing to customer satisfaction, retention, and loyalty

Requirements

• Bachelor's degree in Computer Engineering, Computer Science, Telecommunications, or a related field
• Experience in technical support and/or service coordination
• Strong understanding of networking concepts, including OSI model, TCP/IP, and firewalls
• Knowledge of routing and switching technologies
• Familiarity with Microsoft environments, including domains and storage systems (NAS)
• Excellent command of written and spoken English
• Strong communication, problem-solving, and teamwork skills

Great to have

• Cisco Certified Network Associate (CCNA) or equivalent certification
• Basic knowledge of Linux systems
• Experience in the maritime industry and vessel environments
• Familiarity with maritime applications and communication systems
• Microsoft certifications

Benefits

• An attractive financial package
• A generous bonus, announced yearly, based on overall company's performance and your contributions to our team's success
• Excellent working conditions with a good work-life balance
• Personal development and training opportunities to build your professional growth, skills, and knowledge
• A working environment certified as a "Great Place to Work" for four consecutive years (2022-2025), a "Best Place to Work- Tech" for 2025 and "Best Place to Work- Hellas" 2026