Field Service Coordination & Maritime Communications Technical Support Engineer

Navarino Germany GmbH; Navi Mumbai; Hybrid; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Financial package

Annual bonus

Great Place to Work awards

Development opportunities

Work-life balance

Job summary

Navarino Germany GmbH in Navi Mumbai is seeking a Field Service Coordination & Maritime Communications Technical Support Engineer. This hybrid role supports service coordination and technical support across Navarino’s networking and maritime systems.

You will work with field engineers, plan interventions, and resolve IT and connectivity issues while ensuring high-quality customer service and timely updates to stakeholders.

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications, or related field.
• Experience in technical support and/or service coordination.
• Strong understanding of networking concepts: OSI model, TCP/IP, firewalls.
• Knowledge of routing and switching technologies.
• Familiarity with Microsoft environments including domains and NAS.
• Excellent written and spoken English.
• Strong communication, problem-solving and teamwork skills.

Responsibilities

• Coordinate and manage field service attendances through a global service network.
• Plan and schedule service interventions based on vessel location and constraints.
• Support field engineers during onboard activities, ensuring system compliance.
• Provide technical support across Navarino’s products and services, primarily in networking and system issues.
• Monitor performance and smooth operation of deployed systems and services.
• Troubleshoot and resolve incidents related to connectivity and maritime IT infrastructure.
• Manage and track service requests via centralized ticketing systems (e.g., Freshservice).
• Ensure timely communication and updates to customers and internal stakeholders.
• Participate in a 24/7 shift rotation, including off-hours, weekends and holidays.

Skills

Field service coordination

Maritime communications

Networking concepts

TCP/IP & OSI

English proficiency

Teamwork & problem-solving

Education

Bachelor’s degree in Computer Engineering/CS/Telecom

Tools

Freshservice

Microsoft environments (AD, domains, NAS)

Basic Linux knowledge

Job description

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore, while we are currently opening a new office in India. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for an enthusiastic and versatile Field Service Coordination & Maritime Communications Technical Support Engineerto join our team. In this hybrid role, you will be part of the Field Service Management and Technical Support teams, contributing to both service coordinationand technical support operations. You will play a key role in ensuring seamless service delivery, supporting onboard engineers, and providing high-quality technical assistance to customers.

In this role you will:

• Coordinate and manage field service attendances through a global service network
• Plan and schedule service interventions based on vessel location and operational constraints
• Support field engineers during onboard activities, ensuring compliance with system requirements
• Provide technical support to customers across Navarino’s products and services, primarily in networking and system-related issues
• Monitor the performance and smooth operation of deployed systems and services
• Troubleshoot and resolve incidents related to connectivity, IT infrastructure, and maritime communication systems
• Manage and track service requests through centralized ticketing systems (e.g., Freshservice)
• Ensure timely communication and updates to customers and internal stakeholders
• Participate in a 24/7 shift rotation, including support during off-hours, weekends, and holidays
• Maintain high standards of customer service, contributing to customer satisfaction, retention, and loyalty

• Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications, or a related field
• Experience in technical support and/or service coordination
• Strong understanding of networking concepts, including OSI model, TCP/IP, and firewalls
• Knowledge of routing and switching technologies
• Familiarity with Microsoft environments, including domains and storage systems (NAS)
• Excellent command of written and spoken English
• Strong communication, problem-solving, and teamwork skills

Great to have

• Cisco Certified Network Associate (CCNA) or equivalent certification
• Basic knowledge of Linux systems
• Experience in the maritime industry and vessel environments
• Familiarity with maritime applications and communication systems
• Microsoft certifications

Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer:

• An attractive financial package
• A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success
• Excellent working conditions with a good work-life balance
• Personal development and training opportunities to build your professional growth, skills, and knowledge
• A working environment certified as a "Great Place to Work" for four consecutive years (2022–2025), a "Best Place to Work- Tech" for 2025 and "Best Place to Work- Hellas" 2026