Senior Client Services Representative

Kahani by i2c Events; Surat; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Kahani by i2c Events, Surat, seeks a Senior Client Servicing Executive to drive client satisfaction, revenue growth, and flawless event delivery. You will manage premium clients, lead briefings, handle budgets, and coordinate with internal teams and external partners.

The role requires strong communication, negotiation skills, creative thinking, and leadership to guide projects from concept to final delivery, ensuring profitability while maintaining high service standards.

Qualifications

• Graduation or MBA in Management, Marketing, or Event Management preferred.
• 4+ years of experience in client servicing within events / weddings / experiential agencies.
• Experience handling high-value clients and premium events is a strong advantage.
• Strong communication and negotiation skills are essential.
• Leadership and excellent planning/coordination capabilities are required.

Responsibilities

• Act as the primary point of contact for all assigned clients.
• Build and maintain long-term, trust-driven client relationships.
• Understand client objectives and translate them into briefs.
• Conduct client meetings, presentations, and strategic discussions.
• Convert briefs into strong event concepts, ideas, and themes.
• Develop polished presentations, mood boards, and proposal decks.
• Prepare accurate costings and quotations with the costing team.
• Explain budgets and value additions clearly to clients.
• Coordinate with vendors, artists, venues, and production teams.
• Monitor timelines, quality checks, and final delivery.
• Provide on-ground support during events as needed.
• Share project updates and reports with management.

Skills

Communication

Negotiation

Planning & Coordination

Client Management

Leadership

Problem Solving

Time Management

Education

Graduation / MBA in Management, Marketing, or Event Management preferred

Tools

Excel

PowerPoint

Job description

Position Overview

• The Senior Client Servicing Executive will play a critical role in driving client satisfaction, revenue growth, and seamless event delivery. This position requires a highly skilled professional who can confidently manage premium clients, lead project discussions, handle budgets & costing, and oversee end-to-end coordination with internal teams and external partners.
• You must demonstrate strong communication, negotiation ability, creative thinking, and leadership in every client interaction.

Key Responsibilities

A. Client Relationship Management

• Act as the primary point of contact for all assigned clients.
• Build and maintain long-term, trust-driven client relationships.
• Understand the client’s event objectives and convert them into well-defined briefs.
• Conduct client meetings, presentations, and strategic discussions confidently.

B. Planning & Strategy

• Convert client briefs into strong event concepts, ideas, and themes.
• Present company portfolio, capabilities, market trends, and creative suggestions.
• Develop highly polished presentations, mood boards, and proposal decks.
• Conduct in-depth research on new themes, décor trends, and creative directions.

C. Costing & Budgeting

• Prepare accurate costings and quotations in coordination with the costing team.
• Ensure budgets are realistic, competitive, and aligned with client expectations.
• Maintain profitability without compromising on quality.
• Explain budgets, line items, and value additions clearly to clients.

D. Negotiation & Closure

• Handle client negotiations with confidence and clarity.
• Follow up proactively to convert proposals into confirmed business.
• Negotiate with vendors/artists to maintain cost efficiency.

E. Project Delegation & Execution Oversight

• Brief the Project Head and internal teams thoroughly on client expectations.
• Ensure the execution team works exactly as per the approved plan.
• Monitor timelines, quality checks, production accuracy, and final delivery.
• Provide on-ground support during event execution when required.
• Resolve challenges quickly and professionally.

F. Stakeholder Collaboration

• Coordinate with vendors, artists, venues, and production teams.
• Maintain professional and smooth communication with all external partners.

G. Reporting & Process Compliance

• Share project updates, client feedback, and follow-up reports with management.
• Maintain documentation, databases, and SOP compliance.
• Complete any additional responsibilities assigned by HOD or top management.

Required Qualifications & Experience

Education

• Graduation / MBA in Management, Marketing, or Event Management preferred.

Experience

• Minimum 4+ years of experience in client servicing within events / weddings / experiential agencies.
• Experience handling high-value clients and premium events is a strong advantage.

Skills & Competencies (Senior-Level)

Core Competencies

• Excellent spoken communication & presentation skills
• Strong negotiation & deal-closing ability
• High-level planning and coordination skills
• Advanced client handling & relationship management
• Strong problem-solving and decision-making
• Leadership capability and team coordination

Technical Skills

• Advanced Excel (costing sheets, formulas, pivot tables, budgeting)
• Costing & Budgeting – strong accuracy and financial understanding
• PPT & Documentation – professional client presentation creation
• Good understanding of event trends, aesthetics, and creative concepts

Behavioral Traits

• Confident, proactive, and ownership-driven
• Strong time management and multi-tasking ability
• Calm under pressure and deadline-focused
• Professional attitude with client-first thinking

What We Offer

• Opportunity to work on premium projects and large-scale events
• Direct exposure to client strategy and decision-making
• Creative work culture with learning and leadership opportunities
• Career growth based on performance

Location: Surat

Department: Client Servicing