Senior Captain

KLIQ Coffee Co.; Ahmedabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

IncQ By Kliq is seeking a Senior Captain for an on-site, full-time role based in Ahmedabad. You will supervise floor operations, manage service staff, and coordinate with kitchen and management to ensure exceptional guest experiences.

The role includes handling guest feedback, guiding shifts, and training new team members, with a focus on maintaining hygiene and service standards in a fast-paced setting.

Qualifications

• Experience leading service staff and coordinating shifts.
• Excellent guest service and communication skills.
• Understanding of hospitality operations and table management.
• Ability to work in a fast-paced environment and maintain attention to detail.

Responsibilities

• Oversee daily floor operations and ensure smooth service.
• Supervise and guide service staff, assign duties, monitor performance.
• Coordinate with kitchen and management teams.
• Handle guest feedback and escalations.
• Train new team members and maintain operation documentation.
• Contribute to process improvements.

Skills

Leadership

Customer service

Hospitality operations

Table management

Shift coordination

Documentation

Education

Hospitality management degree

Tools

POS software

Job description

Company Description

IncQ By Kliq is a growing, customer-focused organization that delivers high-quality service experiences in a dynamic, fast-paced environment. The company values professionalism, teamwork, and accountability, and encourages team members to take ownership of service delivery and guest satisfaction. With a strong emphasis on operational excellence, IncQ By Kliq promotes continuous improvement and clear communication across all levels. Team members are supported with training and development opportunities to build long-term careers within the organization.

Role Description

The Senior Captain role at IncQ By Kliq is a full-time, on-site position based in Ahmedabad. The Senior Captain oversees daily floor operations, ensuring smooth service delivery, efficient table management, and a high standard of guest experience. This role includes supervising and guiding service staff, assigning duties, monitoring performance, and supporting team members during peak hours. The Senior Captain coordinates closely with the kitchen and management teams, handles guest feedback and escalations, and ensures that service protocols and hygiene standards are consistently followed. The role also involves training new team members, maintaining documentation related to operations, and contributing to process improvements.

Qualifications

• Strong leadership and team supervision skills, with experience guiding service staff and coordinating shifts.
• Excellent customer service, communication, and interpersonal skills to manage guest interactions and resolve issues effectively.
• Solid understanding of hospitality or food and beverage operations, including table management, order handling, and service workflows.
• Ability to work in a fast-paced environment, prioritize tasks, and maintain attention to detail under pressure.
• Experience in a senior service or captain role in hospitality or a related industry is highly preferred.
• Basic proficiency in relevant POS or operational software and comfort with documenting and reporting daily activities.
• Availability to work full-time on-site in Ahmedabad, including weekends, holidays, and flexible shifts as needed.
• Formal education in hospitality management or a related field is beneficial, though equivalent experience may be considered.