Senior Business Analyst

Coface; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Flexible working model after the first month

Annual training budget

Career opportunities in a global setting

Health care benefits

Job summary

A global leader in trade solutions is seeking an Executive Analyst to bridge IT and business functions, ensuring alignment of business needs and technological solutions. The ideal candidate will possess a Master’s degree and strong analytical skills, along with proven project management capabilities. The role also offers opportunities for career development and flexible working options.

Qualifications

• Extensive experience handling business requirements against pre-defined scope.
• Extensive experience in process mapping and operational efficiency.
• Strong analytical, system problem-solving, organizational and managerial skills.

Responsibilities

• Act as the liaison between functions/countries and IT.
• Identify new projects for the group or regional initiatives.
• Create test cases for UAT and pre-test before delivery.

Skills

Business requirements analysis

Process mapping

Project management

Analytical skills

Interpersonal skills

Microsoft Office Applications

Education

Master’s degree in Business, Finance, IT or related disciplines

Project management (PMI) certification

Tools

Microsoft Visio

Microsoft Excel

Microsoft Word

VBA

Job description

At Coface, we make trade happen everyday. Our 5,200 experts represent more than 80 nationalities across 58 countries, and with nearly 80 years of experience we offer a full range of solutions – Trade Credit Insurance, Business Information, Debt Collection, Single‑Risk insurance, Surety Bonds, Factoring – all powered by cutting‑edge technology and a deep understanding of the global economy.

Shape the future of trade with us. Join our Happeners!

Job Description

MISSION

Act as the liaison between Functions/Countries and IT. Translate functional business requirements into projects for developers, collaborate closely with Coface functions (Risk, commercial, finance) to secure approvals and clarify deliverables, and support change management for regional invoicing tools. Handle Tier‑II user support and drive system enhancements for the organization’s operations.

MAIN RESPONSIBILITIES

• Consult and collaborate with functions and countries to understand business needs, goals, objectives, processes and requirements.
• Identify new projects for the group or regional initiatives in the APR & MAR regions.
• Clarify project requirements for all teams, interpret data, and translate into full requirements in coordination with developers. Deliver workflow diagrams and risk analyses.
• Ensure user guides for new projects, conduct training, and provide level‑2 support. Coordinate with IT and consultants to resolve system issues efficiently.
• Create test cases for UAT and pre‑test them before delivery to functions and countries.
• Submit progress reports to departmental heads and management during bi‑weekly functional meetings.
• Assist project managers with time estimation, quality checks, and budget adherence.
• Help management and teams define business goals and needs.
• Formulate procedural manuals for all departments.
• Share knowledge and mentor junior business analysts.

Reporting & Daily Activities

• Provide data, statistics, KPIs and reports to COO/CEO.
• Monitor process activities and alert when necessary changes need to be made.

Risk & Compliance

• Adhere to compliance standards set by Coface and financial regulators.

Qualifications

• Master’s degree, preferably in Business, Finance, IT or related disciplines.
• Project management (PMI) certification is preferable.

Skill Set: Functional

• Extensive experience handling business requirements against pre‑defined scope.
• Extensive experience in process mapping and operational efficiency.
• Extensive experience applying technology in the financial services industry.
• Strong analytical, system problem‑solving, organizational and managerial skills.
• Knowledge of Six Sigma, digitalization, process management, project and change management.
• Ability to coordinate with business and IT teams across technical and business perspectives.

Skill Set: Personal

• Good interpersonal and customer‑interfacing skills, ability to influence and negotiate with others.
• Creative and innovative thinking.
• Mature, able to operate under stress and meet tight deadlines.
• Result‑oriented and customer‑focused.
• Self‑starter with a positive “can‑do” attitude, highly organized and detail‑oriented.
• Capable of working independently on multiple tasks with strong presentation skills.

Skill Set: Coface Specific

• Extensive knowledge of Coface’s portfolio of products and systems.
• Extensive knowledge of insurance and information business, and other financial institutions would be beneficial.

Skill Set: IT

• Microsoft Office Applications: Visio, Word, Excel, Outlook; coding languages, VBA, macros.

Additional Information

• Flexible working model after the first month.
• Great place to work: central and modern office.
• Opportunities to learn: annual training budget, language platform, e‑learning platform, dedicated development program.
• Career opportunities: build your career locally and internationally in a global leader.
• Health care.

Seniority level: Executive.

Employment type: Full‑time.

Job function: Analyst.

Industries: Insurance.