Change manager - LCS

Coface; Karnataka; Híbrido; INR 2 600 000 - 5 200 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working after onboarding

Great place to work

Training budget and learning platforms

Career development opportunities

Health care

Resumo da oferta

Coface is seeking a senior Change Manager to lead global Change Management for LCS, coordinating across regions to maximize adoption of changes in contract management, invoicing, claims and reporting. The role requires a decade of proven CM experience in multinational environments.

The position offers a hybrid work model after an initial onboarding period, with opportunities to influence large-scale transformation and gain exposure to diverse teams and markets within Coface.

Qualificações

• Strong coaching skills to guide teams through transitions.
• Excellent project and change management expertise with proven delivery.
• In-depth knowledge of CM processes and tools like planning, risk monitoring and communications.
• Excellent English communication skills, both written and spoken.

Responsabilidades

• Develops and implements CM strategies and plans to maximize adoption and usage.
• Applies Coface CM methodology across projects.
• Collaborates with project managers to integrate CM activities into plans.
• Ensures quality of CM deliverables and stakeholder buy-in.
• Tracks costs/benefits, risks, and actions at regional/global levels.
• Provides data and KPIs to leadership and responds to requests promptly.

Conhecimentos

Coaching skills

Project management

Change management

English proficiency

Formação académica

Degree in Process/Project/Change management

Descrição da oferta de emprego

At Coface we make trade happen everyday

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

MISSION :

Overall responsible for coordinating change management in all projects related to Local Centralized System (LCS), our collaborative platform supporting contract management, invoicing, claims and reporting. LCS currently serves more than 550 active users across 20 countries in APR, MAR and WEAR

Ensure that the change being implemented is embraced, adopted and utilized by the impacted population. Responsible for leading the Change Management (CM) workstream in our strategic transformation projects in LCS and ensures that the project meets qualitative objectives to increase employee adoption and usage of required changes. The CM focuses on the people side of change (preparing, supporting and equipping people to adopt and use changes to business processes, systems and technology, job roles, organization structures etc)

MAIN RESPONSIBILITIES:

Change management

• Develops and implements CM strategies and plans that maximize employee adoption and usage of required changes. It includes plans and efforts to anticipate and minimize resistant behaviors from employees and stakeholders who are impacted by the changes
• Applies the Coface CM methodology to support adoption to changes required
• Closely works together with the project managers and project teams to integrate CM activities in the project plans
• Ensure quality of the change deliverables in the projects
• Collaborates and works with and through many others in the organization; Builds strong relationships with project sponsors, achieve buy-in with key stakeholders and influence others
• Communicates on our success stories and challenges to increase the visibility of our actions
• Drives and participate in the regional CM activities

Change management & Tracking :

• Track and monitor cost and benefits for specific projects, tracking risks and issues, following up on actions and escalating issues to region/global levels
• Identify potential risks and anticipated points of resistance, and provide solutions to mitigate or address the concerns
• Deliver effective management support to ensure that projects that require change are successfully embedded and benefits delivered across the organization

Reporting & Daily activities :

• Provide data, statistics, KPIs on specific projects to the COO.
• Respond promptly & effectively to function requests and ensure that the appropriate action is taken.

Risk & Compliance:

• Adhere to compliance standards as set by Coface and Financial Regulators.

Industry:

• Insurance (preference TCI) and other financial institutions would be beneficial
• A clear understanding of B2B focused companies

Technical skills :

• Strong coaching skills as they help their teams through their transitions
• Excellent -proven- capabilities of project management and change management
• In-depth knowledge of project change management processes and tools (CM Planning, communication plan, risk monitoring, etc.)
• Ability to anticipate risks, and manage them with key stakeholders
• Excellent level of English required with good oral and written communication

Behavioral skills :

• Solution oriented behavior, self started with can do attitude
• High grade of empathy
• Sense for urgency
• Convincing and influencing skills
• Strong collaboration skills with other teams and departments

• Degree educated in Process, Project and Change management, six sigma, Finance, Business Administration, Operations, Project/Lean/Agile management, Banking or equivalent.
• Proven experience of project and change management in strategic transformation projects
• Proven strong experience in multinational/multicultural projects
• Multicultural/international corporate environment: previous experience will be a plus.
• In short we want a senior change manager that can lead the Change Management Globally for LCS so expect a minimum of 10 years of prove experience.

• Hybrid working model after the first month
• Great place to work:central and modern office
• Opportunities to learn:budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care