Commercial Operations Manager

Coface; Bengaluru; Hybrid; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid working model

Training and development budget

Career opportunities in a global company

Healthcare benefits

Job summary

A multinational trade solutions company is seeking a skilled professional to support the sales team by managing operations and ensuring CRM accuracy. The role requires experience in commercial operations, a proficiency in data analysis and Excel, and a strong focus on KPI reporting. Opportunities include a hybrid work model, career development, and a supportive work environment. This is a mid-senior level role, requiring 7-10 years of experience in the field.

Qualifications

• 7-10 years of experience in commercial operations or sales support.
• Strong numerical skills and proficiency in Excel for data analysis.
• Experience with CRM systems and managing sales KPIs.

Responsibilities

• Support the sales team with CRM maintenance and reporting.
• Calculate quarterly sales attainment and assist in commission payouts.
• Assist in budgeting and forecasting for commercial operations.

Skills

Excel expertise

Data analysis

Sales support

Education

Degree/Diploma in a relevant discipline

Tools

Visualization tools

Job description

Get AI-powered advice on this job and more exclusive features.

At Coface we make trade happen everyday

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a(++ full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface meansõem being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

Mission

Support sales team and regional leaders to manage operations aspects of commercial team. This includes ensuring CRM hygeine, providing sales KPI reports, attainment and commission calculations, providing/consolidating forecasts and supporting day to day commercial operations.

Main Responsibilities

• Work with the sales team to ensure CRM system discipline and hygeine is maintained
• Provide reports, dashboards and statistics on KPIs for commercial team – including new business team and existing business team
• Work with Group commercial operations and regional finance team to ensure that the KPIs and metrics provided are following definitions and guidelines
• Calculate quarterly attainment for sales team and assist in commission calculation and payouts
• Assist in preparing materials for various reporting calls to regional and Group management
• Work with commercial team across APR and with country leaders to provide accurate monthly forecast with call outs in month on any material changes
• Manage contract repository, contract templates, contract deviations and align legal review amendment requests with legal counsel
• Provide observations to regional commercial managment on anomalies or early warnings on any trends defying the planned trajectory
• Assist in budgeting and landing estimate exercises througout the year

Qualifications

• Degree/Diploma in a relevant discipline.
• 7-10 years of experience in commercial operations, sales support
• Good with numbers, data. Excel expertise and experience in visualization tool.

Additional Information

• Hybrid working model after the first month
• Great place to work: central and modern office
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Customer Service

Industries

• Software Development and IT Services and IT Consulting

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