Commercial Operations Analyst

Coface; Mumbai; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work after first month

Great place to work

Training & development opportunities

Career opportunities in a global firm

Health care

Job summary

Coface in Mumbai is seeking a Commercial Operations Specialist to support the sales team and regional leaders. You will ensure CRM hygiene, deliver KPI reports, forecasts and commission calculations, and assist day-to-day commercial operations.

The role emphasizes collaboration with finance and legal, maintaining contract templates, and providing monthly call-outs on trends, enabling informed decisions and steady revenue growth.

Qualifications

• Degree/Diploma in a relevant discipline.
• 2-3 years of experience in commercial operations, sales support
• Good with numbers, data. Excel expertise and experience in visualization tool.

Responsibilities

• Maintain CRM discipline and hygiene with the sales team.
• Provide reports, dashboards and statistics on KPIs for the commercial team.
• Collaborate with Group commercial operations and regional finance on KPI definitions and guidelines.
• Calculate quarterly attainment for sales team and assist in commission calculations.
• Prepare materials for reporting calls to regional and Group management.
• Provide monthly forecasts with notes on material changes to country leaders.
• Manage contract repository, templates, deviations and align with legal review.
• Provide observations on anomalies or early warnings affecting planned trajectory.
• Assist in budgeting and annual landing exercises.

Skills

CRM hygiene

Data analysis

Excel

Dashboards

Education

Degree/Diploma in a relevant discipline

Tools

Excel

Visualization tool

Job description

At Coface we make trade happen everyday

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring - all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

MISSION :

Support sales team and regional leaders to manage operations aspects of commercial team. This includes ensuring CRM hygeine, providing sales KPI reports, attainment and commission calculations, providing/consolidating forecasts and supporting day to day commercial operations.

MAIN RESPONSIBILITIES:

• Work with the sales team to ensure CRM system discipline and hygeine is maintained
• Provide reports, dashboards and statistics on KPIs for commercial team - including new business team and existing business team
• Work with Group commercial operations and regional finance team to ensure that the KPIs and metrics provided are following definitions and guidelines
• Calculate quarterly attainment for sales team and assist in commission calculation and payouts
• Assist in preparing materials for various reporting calls to regional and Group management
• Work with commercial team across APR and with country leaders to provide accurate monthly forecast with call outs in month on any material changes
• Manage contract repository, contract templates, contract deviations and align legal review amendment requests with legal counsel
• Provide observations to regional commercial managment on anomalies or early warnings on any trends defying the planned trajectory
• Assist in budgeting and landing estimate exercises througout the year

Qualifications

• Degree/Diploma in a relevant discipline.
• 2-3 years of experience in commercial operations, sales support
• Good with numbers, data. Excel expertise and experience in visualization tool.

Additional Information

• Hybrid working model after the first month
• Great place to work: central and modern office
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care