Senior Atlassian Systems Administrator

Rapid7 India Technologies Private Ltd; Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Rapid7 India Technologies Private Ltd seeks a Senior Atlassian Systems Administrator to own and evolve our Jira and Confluence environment. You will manage user access, configure workflows, and ensure governance across the Atlassian suite while collaborating with IT, DevOps, and business teams.

You should bring 6+ years of Jira/Confluence experience, scripting skills, and ITSM/ITIL knowledge. Strong problem solving and cross-functional collaboration are essential to drive scalable improvements.

Qualifications

• 6+ years hands-on Jira/Confluence experience in a business environment.
• Basic SQL, OS (Linux/Windows) and networking familiarity.
• Scripting ability for automation and reporting (PowerShell, Bash, JS).
• Experience supporting ITSM processes and ticketing systems.
• ITIL v3 or v4 certification preferred.
• Strong problem solving and analytical skills.

Responsibilities

• Act as primary support contact for Jira and Confluence use and config requests.
• Assist with user management, project setups, permissions, workflows and custom fields.
• Advise on best practices and integrate Atlassian tools with other systems.
• Support service delivery processes and ticket triage with IT teams.
• Create and maintain documentation, templates, dashboards, and reports.
• Collaborate with IT, DevOps and business stakeholders to drive improvements.

Skills

Atlassian Experience

Jira & Confluence

SQL basics

Linux/Windows basics

Scripting (PowerShell, Bash, JS)

ITSM processes

ITIL v3/v4 knowledge

Root cause analysis

Cross-functional collaboration

Ownership & accountability

Tools

Jira

Confluence

SQL

Job description

Senior Atlassian Systems Administrator

We are seeking a knowledgeable and technically grounded Atlassian Administrator to contribute to the ownership of our Atlassian environment, including Jira and Confluence. This role requires a strong understanding of Atlassian tools from a user and functional perspective, along with the ability to support, maintain, and evolve the platform in alignment with business needs and ITSM best practices. The ideal candidate will bring a foundational technical skillset, solid scripting capabilities, and experience supporting service delivery processes. This position involves close collaboration with cross-functional teams to implement scalable solutions, enhance user experience, and ensure governance across our Atlassian ecosystem.

About the Role

• Act as a primary support contact for Jira and Confluence usage and configuration requests.
• Assist with user management, project setups, permission schemes, workflows, and custom fields.
• Work closely with teams to understand requirements and advise on solutions that align with Atlassian best practices.
• Support integrations between Atlassian tools and other systems (e.g., directory services, DevOps tools, knowledge bases).
• Participate in service support activities including ticket triage and user troubleshooting.
• Assist in the creation and maintenance of documentation, templates, dashboards, and reports.
• Collaborate with IT, DevOps, and business stakeholders to drive improvements and automation within the Atlassian suite.
• Apply technical fundamentals to support platform performance and configuration decisions.

The Skills You Will Bring

• Atlassian Experience:
  • At least 6+ years of hands-on experience using Jira and Confluence in a business environment.
  • Basic knowledge of databases (e.g., SQL), operating systems (Linux/Windows), and networking principles.
  • Scripting ability in any language (PowerShell, Bash, JavaScript, etc.) to support automation and reporting.
• Service Management:
  • Experience supporting IT service management processes; familiarity with ticketing systems.
• ITSM Knowledge:
  • General understanding of ITSM concepts; ITIL v3 or v4 certification is strongly preferred.
• Problem Solving:
  • Analytical skills to assess root causes and design viable solutions.
• Business Analysis:
  • Ability to capture business needs and translate them into practical configurations is a plus.
• Collaboration:
  • Comfortable leading discussions among cross-functional teams to resolve issues and optimise processes.
• Accountability:
  • Takes ownership of tasks and demonstrates confident decision-making.

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences.

About Rapid7

Rapid7 is creating a more secure digital future for all by helping organization strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research-using these insights to optimize our products and arm the global security community with the latest in attacker methods. Trusted by more than 10,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what’s next.

Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research-using these insights to optimize our products and arm the global security community with the latest in attacker methodology. Trusted by more than 11,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what’s next.