Atlassian Support Technician

semtech; India; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Semtech is seeking an ITSM-focused Jira/Confluence administrator in India. You will provide first-line support, manage access and configurations, and build dashboards and reports. The role includes automation rule development and collaboration on script tasks, with focus on process improvements.

You will work with data center or cloud Jira/Confluence, maintain documentation, and support plugins and upgrades in an enterprise setting.

Qualifications

• 1–2 years of hands-on Jira/Confluence administration (DC or Cloud).
• Solid knowledge of Jira fundamentals: projects, issue types, workflows, schemes.
• Comfort writing automation rules and basic SQL for validation.

Responsibilities

• Serve as first-line support for Jira and Confluence via our ITSM system.
• Triage and resolve requests: user access, permissions, project/space config, workflow questions, plugin behavior.
• Provision and maintain users, groups, and directory sync with Active Directory.
• Create Jira projects, Confluence spaces, dashboards, filters, and basic automation rules.
• Build and tune reports in eazyBI for stakeholder requests.
• Author Jira automation rules and assist with ScriptRunner scripts.
• Maintain platform documentation, runbooks, and end-user knowledge base articles.
• Support plugin lifecycle activities: evaluations, upgrades, license tracking.
• Assist with patching, upgrades, and scheduled maintenance windows on Atlassian server estate.
• Escalate complex issues with clear reproduction steps and context.
• Identify recurring pain points and propose configuration or process improvements.

Skills

Jira admin

Confluence admin

Jira automation

SQL basics

Linux CLI

Customer service

Troubleshooting

Tools

eazyBI

ScriptRunner

Groovy

Job description

Responsibilities

• Serve as first-line support for Jira and Confluence users via our ITSM ticketing system
• Triage and resolve common requests: user access, permission schemes, project and space configuration, workflow questions, and plugin behaviour
• Provision and maintain user accounts, groups, and directory synchronization with Active Directory
• Create and maintain Jira projects, Confluence spaces, dashboards, filters, and basic automation rules
• Build and tune reports in eazyBI in response to stakeholder requests
• Author Jira automation rules and assist with ScriptRunner scripts under guidance
• Maintain platform documentation, runbooks, and end-user knowledge base articles
• Support plugin lifecycle activities: evaluations, upgrades, and license tracking
• Assist with patching, upgrades, and scheduled maintenance windows on the Atlassian server estate
• Escalate complex issues with clear reproduction steps and supporting context
• Identify recurring pain points and propose configuration or process improvements

Required Skills

• 1-2 years of hands-on experience administering or power-using Jira and Confluence (Data Center or Cloud)
• Working knowledge of Jira fundamentals: projects, issue types, workflows, screen schemes, permission schemes, and notification schemes
• Familiarity with Confluence space administration, page restrictions, and templates
• Comfort writing and debugging Jira automation rules
• Basic SQL for ad-hoc reporting and data validation
• Linux command-line literacy: navigating filesystems, reading logs, running basic shell tasks
• Strong written communication and a customer-service mindset
• Methodical troubleshooting with attention to reproduction steps and root cause

Preferred Skills

• Experience building reports in eazyBI or a comparable BI tool
• Familiarity with ScriptRunner for Jira (Groovy scripts, listeners, scripted fields)
• Python scripting for automation, log parsing, or REST API integrations
• Familiarity with the Atlassian REST API
• Exposure to AI tooling and large language models (e.g. Claude, ChatGPT) applied to productivity, documentation, or platform automation
• ITIL 4 Foundation certification or equivalent service-management training
• Experience in a regulated or enterprise environment with formal change management

What You'll Learn

• Enterprise-scale Atlassian Data Center administration
• Plugin and integration architecture, vendor management, and security review processes
• Change management, release planning, and structured maintenance windows
• Working effectively across IT, security, and business unit stakeholders