About the Position
We are seeking an experienced Atlassian Engineer to design, implement, and maintain our Atlassian ecosystem (Jira, Confluence, Jira Service Management, and related tools). This role will ensure that the Atlassian platform scales effectively across engineering, IT, and business teams by enabling collaboration, process automation, and operational excellence.
Responsibilities
- Administrate and configure Atlassian tools, including Jira Software, Jira Service Management, Confluence, and marketplace add‑ons.
- Partner with stakeholders to design and implement Jira workflows, custom fields, permissions, automation rules, and reporting that align with agile and ITSM best practices.
- Build and support integrations with other enterprise systems (CI/CD, identity management, monitoring, collaboration, CMDB, analytics).
- Develop and enforce best practices for tool usage, data integrity, and platform scalability.
- Create dashboards, reports, and metrics to measure performance, delivery efficiency, and service health.
- Leverage Jira Automation, APIs, and scripting tools to reduce manual work and streamline processes.
- Provide tier‑3 support for Atlassian‑related issues and enable teams through documentation and training.
- Stay current with Atlassian product road‑map, recommend new features, and lead upgrades or migrations when needed.
Qualifications and Skills
- Overall professional experience of 8-10 years.
- 3‑5 years of experience administering and configuring Atlassian products (Jira, Confluence, Jira Service Management).
- Strong understanding of agile methodologies (Scrum, Kanban) and/or ITIL practices.
- Proficiency in Jira workflow design, custom fields, permissions, boards, and dashboards.
- Experience with scripting or APIs (e.g., Groovy, REST, Python, PowerShell).
- Strong troubleshooting skills and ability to manage complex technical environments.
- Excellent communication and stakeholder management skills.
- Preferred: Atlassian certifications (ACP‑620, ACP‑120, ACP‑420).
- Familiarity with DevOps or ITSM toolchains (GitHub, Jenkins, PagerDuty, etc.).
Preferred Competencies
- Experience with integration, automation, scalability, agile fluency, ITSM knowledge, governance, business translation, facilitation, continuous improvement, problem solving, detail orientation, adaptability, and proactivity.
This job description is not meant to be an all‑inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.