Senior Associate Business Operations
NPCI International
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Benefits offered by this job
Job summary
NPCI International is seeking experienced Associates and Senior Associates for Business Operations in Mumbai. This role focuses on managing critical UPI and RuPay project operations while ensuring compliance with regulatory guidelines. Ideal candidates will possess strong project management and data analysis skills.
With a commitment to innovation and performance, NPCI offers a unique opportunity to shape India's digital payments landscape and drive significant impact in the sector. Join a collaborative team environment fostering growth and professional development.
Qualifications
- Minimum 5–6 years of experience in payment systems, digital payments, or banking operations.
- Strong understanding of UPI, RuPay, and real‑time payment systems.
- Excellent communication, stakeholder handling, and presentation skills.
Responsibilities
- Manage day-to-day UPI and RuPay operations.
- Ensure operational SLAs and service benchmarks are met.
- Review and analyze transaction trends and issues.
Skills
Education
Tools
Job description
National Payments Corporation of India (NPCI) – Full Time
The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 8 of the Companies Act 2013. NPCI is dedicated to building world‑class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.
At NPCI, we foster a culture of Inclusion, Innovation, and a High‑Performance Workplace.
- Forward Thinking Mind‑Set
- Customer First
- Lead With Purpose
- Passion to Deliver
- All Succeed Together
Insurance & Wellness:
- Comprehensive Coverage: Medical, accidental, and life insurance.
- Employee Assistance Program: Onsite medical center, financial/legal counselling, mental wellness.
- Annual Wellness Bouquet: Holistic wellbeing support.
Family & Childcare:
- Parental Leave: Inclusive maternity and paternity leave.
- Daycare Support: Assistance for working parents.
Mobility & Lifestyle:
- Mobility Benefits: Relocation, transfers, and travel support.
- Home Loan Interest Support: Up to 50% reimbursement.
- Mobile Reimbursement: New handset every 2 years.
- Car Lease, Salary Advance, Subsidized Meals.
- Reward & Recognition Program.
- Technology Innovation: Patents and IP rights policy.
Retirement Planning:
- Provident Fund (PF) and Gratuity Contributions.
At NPCI, you’ll be part of a purpose‑driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting‑edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace – it’s a platform to grow, contribute, and make a meaningful difference.
Associate and Senior Associate – Business Operations (UPI & RuPay), NIPL. Reports to: Lead, Business Operations, NIPL.
We are looking for an experienced and proactive Associate and Senior Associate – Project Management and Business Operations. The candidate will primarily handle Project Management role with regards to handling all requirement of the partners from Back‑office perspective and will oversee the day to day functioning of UPI and RuPay operations.
- Project Management
- Working knowledge of UPI ecosystem (NPCI, PSP banks, TPAPs, issuers, acquirers).
- Awareness of transaction flows, reversals, disputes, chargebacks, and settlements.
- Dependency management across IT, operations, compliance, vendor, and NPCI teams.
- Managing escalations and stakeholder expectations.
- SOP creation and updates for UPI back‑office activities.
- Preparing BRDs/FRDs, UAT sign‑off documents, compliance & audit documentation.
- Basic understanding of SQL / data analysis is an added advantage.
- Coordinating UAT, sign‑offs, production rollouts.
- Tracking post‑release issues and stabilization.
- Influencing teams without direct reporting authority.
- Decision making under operational pressure.
- UPI & RuPay Operations Oversight
- Handle end‑to‑end clearing and settlement operations for UPI and RuPay, including settlement to domestic and international partners.
- Ensure operational SLAs, TATs, and service benchmarks are consistently met.
- Transaction Monitoring & Issue Resolution
- Review and analyze transaction trends, declines, and exceptions identified by the team.
- Drive decline reduction initiatives with banks, TPAPs, PSPs, and international partners.
- Act as the primary escalation point for operational issues and incidents.
- Payment System Maintenance & Coordination
- Work closely with internal Technology, Product, and Risk teams to manage system enhancements, updates, and change requests.
- Conduct periodic operational readiness checks and support new feature deployments.
- Regulatory & Compliance Governance
- Ensure strict adherence to NPCI, RBI, and internal regulatory guidelines.
- Maintain compliance documentation, process notes, SOPs, and audit readiness.
- Support internal and external audits with timely data and clarifications.
- Data Analytics & Business Insights
- Prepare analytical dashboards, MIS, and operational reports.
- Translate data insights into actionable recommendations for product, business, and senior leadership.
- Identify opportunities for automation and process optimization.
- Stakeholder Management
- Represent Business Operations in discussions with Banks, TPAPs, international partners, and internal cross‑functional teams.
- Conduct periodic performance reviews with stakeholders and ensure alignment on operational KPIs.
- Ensure effective communication of updates, incidents, and insights to senior management.
- Strategic Initiatives
- Support strategy formulation to optimize UPI & RuPay transaction volumes.
- Work on initiatives to improve customer experience, merchant acceptance, and partner performance.
- Involve in operational projects focused on scalability, efficiency, and risk reduction.
Education:
- Bachelor’s degree in Computer Science, Engineering, Finance, or a related field.
- Postgraduate degree (MBA preferred) is an added advantage.
Experience:
- Minimum 5–6 years of experience in payment systems, digital payments, or banking operations.
Technical Skills:
- Strong understanding of UPI, RuPay, and real‑time payment systems.
- Experience with transaction processing, settlement operations, dispute handling, and operational risk.
- Familiarity with RBI/NPCI guidelines, compliance standards, and data security norms.
Soft Skills:
- Excellent communication, stakeholder handling, and presentation skills.
- Strong decision‑making and conflict resolution abilities.
- Ability to work under pressure, manage deadlines, and drive team accountability.
- Analytical mindset with a focus on operational excellence and continuous improvement.
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