Senior Associate Onboarding

NPCI; Chennai District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Insurance & Wellness

Employee Assistance

Parental Leave

Mobility Benefits

Home Loan Support

Mobile Reimbursement

Car Lease & Meals

Reward & Recognition

Retirement Benefits

Job summary

NPCI in Chennai seeks a Senior Associate – Onboarding to deliver a seamless and compliant onboarding experience, coordinating documentation, certification, and readiness activities in line with Quality Management System standards.

You will be the primary contact for customers during onboarding, collaborate with Risk, Network, and Production, track milestones, and ensure timely communication and issue resolution to drive customer satisfaction.

Qualifications

• Excellent communication and coordination are essential.
• Strong project management and organizational skills.
• Customer-centric and proactive with problem solving.
• Basic understanding of technical or product setup processes (training provided).

Responsibilities

• Serve as the primary point of contact for customers during onboarding, including product certification.
• Coordinate end-to-end onboarding activities: documentation, certification, waivers, and production readiness.
• Collaborate with Risk, Network, and Production to ensure alignment with customer requirements.
• Track onboarding milestones and ensure timely progress and timelines.
• Provide customers with clear, timely communications on status and next steps.
• Identify and escalate onboarding roadblocks for swift resolution.
• Maintain accurate records in onboarding trackers and CRM systems.
• Gather customer feedback post-onboarding to drive improvements.

Skills

Excellent communication

Coordination

Project management

Attention to detail

Customer-centric

Onboarding basics

Multitasking

Problem solving

Quality compliance

AI concepts awareness

Tools

CRM

Onboarding trackers

Job description

National Payments Corporation of India (NPCI) | Full Time

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

To learn more about our company please click on link AboutNPCI

Our Culture

At NPCI, we foster a culture of Inclusion, Innovation, and a High- Performance Workplace .

TheNPCIWAY –OurGuidingPrinciples

The NPCIWAY isnotjustaframework - it’sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

FiveTenetsoftheNPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance&Wellness:

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
• AnnualWellnessBouquet :Holisticwellbeingsupport

Family &Childcare:

• ParentalLeave :Inclusivematernityandpaternityleave.
  
• Nanny at home Support: Assistance for Working Parents
  

Mobility&Lifestyle:

• MobilityBenefits :Relocation,transfers,andtravelsupport.
  
• HomeLoanInterestSupport :Upto50%reimbursement*
  
• MobileReimbursement :Newhandsetevery2years.
  
• CarLease,SalaryAdvance,SubsidizedMeals.
• Reward&RecognitionProgram.
• TechnologyInnovation: PatentsandIPRightspolicy.

RetirementPlanning:

• ProvidentFund(PF) and Gratuity Contributions .

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.

Position/JobTitle - SeniorAssociate–Onboarding

Place of posting - Chennai

Year of exp - 2+ years

Job Purpose:

Todeliveraseamlessandcompliantonboardingexperienceby coordinatingtechnicalandcompliancedocumentation,and readinessactivitiesinlinewithQualityManagementSystem standardsandorganizationaltimelines.

Requirements

Duties and responsibilities

• Serve as the primary point of contact for customers during the onboarding phase, including product certification.
• Coordinate end-to-end onboarding activities, including documentation, certification, waivers, and production readiness.
• Collaborate with cross-functional teams (Risk, Network, Production) to ensure alignment and readiness for customer requirements.
• Track onboarding milestones and proactively follow up to ensure timelines are met.
• Provide customers with clear and timely communication on onboarding status, next steps, and expectations.
• Identify, manage, and escalation onboarding roadblocks to ensure swift resolution.
• Maintain accurate and up-to-date records in onboarding trackers, CRM, and internal systems.
• Gather and analyze customer feedback post-onboarding to drive process improvements and enhance satisfaction.
• Support process documentation and contribute to continuous improvement initiatives.
• Ensure a “Customer First” approach through professional, empathetic, and solution-oriented engagement.
• Represent audit activities and track observations through to closure.

Skills Needed

• Excellent communication, coordination, and project management skills.
• Strong attention to detail with high organizational ability.
• Customer-centric mindset with a proactive and solution-oriented approach.
• Basic understanding of technical or product setup processes (training supported).
• Ability to manage multiple onboarding projects simultaneously and effectively.
• Comfortable working in a fast-paced, cross-functional environment.
• Strong problem-solving skills, with data analysis capabilities and an ownership mindset.
• Good understanding of Quality Management Systems and process compliance.
• Working knowledge of Artificial Intelligence concepts and applications.