Senior Associate Onboarding

National Payments Corporation of India; Chennai District; On-site; INR 600,000 - 800,000; Full time

Job summary

The National Payments Corporation of India seeks a Senior Associate for Onboarding in Chennai, requiring over 2 years of relevant experience.

Your role will involve coordinating onboarding activities, ensuring compliance, and maintaining clear customer communications. You will support process improvements while working closely with cross-functional teams to drive customer satisfaction and timely project completion.

Qualifications

• 2+ years of experience in a relevant field.
• Basic understanding of technical or product setup processes.
• Comfortable working in a fast-paced, cross-functional environment.

Responsibilities

• Coordinate documentation and certification for onboarding.
• Serve as primary point of contact for customers.
• Maintain accurate onboarding records in CRM.

Skills

Excellent communication skills

Project management skills

Customer-centric mindset

Problem-solving skills

Attention to detail

Job description

Position: Senior Associate – Onboarding (Chennai, 2+ years experience)

Job Purpose: Deliver a seamless and compliant onboarding experience by coordinating technical and compliance documentation and readiness activities inline with Quality Management System standards and organizational timelines.

NPCI is an Equal Opportunity Employer.

Duties and Responsibilities

• Serve as the primary point of contact for customers during the onboarding phase, including product certification.
• Coordinate end-to-end onboarding activities, including documentation, certification, waivers, and production readiness.
• Collaborate with cross‑functional teams (Risk, Network, Production) to ensure alignment and readiness for customer requirements.
• Track onboarding milestones and proactively follow up to ensure timelines are met.
• Provide customers with clear and timely communication on onboarding status, next steps, and expectations.
• Identify, manage, and escalater onboarding roadblocks to ensure swift resolution.
• Maintain accurate and up‑to‑date records in onboarding trackers, CRM, and internal systems.
• Gather and analyze customer feedback post‑onboarding to drive process improvements and enhance satisfaction.
• Support process documentation and contribute to continuous improvement initiatives.
• Ensure a “Customer First” approach through professional, empathetic, and solution‑oriented engagement.
• Represent audit activities and track observations through to closure.

Skills Needed

• Excellent communication, coordination, and project management skills.
• Strong attention to detail with high organizational ability.
• Customer‑centric mindset with a proactive and solution‑oriented approach.
• Basic understanding of technical or product setup processes (training supported).
• Ability to manage multiple onboarding projects simultaneously and effectively.
• Comfortable working in a fast‑paced, cross‑functional environment.
• Strong problem‑solving skills, with data analysis capabilities and an ownership mindset.
• Good understanding of Quality Management Systems and process compliance.
• Working knowledge of Artificial Intelligence concepts and applications.