Senior Application Production Support - Java

National Payments Corporation of India; Hyderabad; On-site; INR 1,300,000 - 1,700,000; Full time

Benefits offered by this job

Insurance & Wellness

Parental Leave

Daycare Support

Mobility Benefits

Mobile Reimbursement

Salary Advance

Job summary

National Payments Corporation of India (NPCI) invites applications for Senior Application Production Support - Java. The role focuses on maintaining Java-based applications, incident resolution, and support across Windows and Linux environments.

The candidate should excel in production support, troubleshooting, and collaboration with internal teams to ensure continuous service delivery and high availability for NPCI's digital payments platforms.

Qualifications

• Extensive experience in production support for Java applications.
• Strong knowledge of Windows and Linux server environments.
• Experience with incident management, troubleshooting, and root-cause analysis.

Responsibilities

• Provide 24/7 production support for Java-based applications.
• Troubleshoot runtime issues and coordinate with banks/clients as needed.
• Coordinate with internal teams to ensure smooth incident resolution and service restoration.
• Perform problem isolation, root-cause analysis, and proactive improvements.
• Document procedures, standards, and audits for compliance.

Skills

Java

Python

Shell scripting

Production Support

Tools

Redis

KeyDB

Job description

National Payments Corporation of India (NPCI) | Full Time

Senior Application Production Support - Java

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world‑class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

To learn more about our company please click on link AboutNPCI

Our Culture

The NPCIWAY is not just a framework – it’s a shared commitment by every individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

• Forward Thinking Mind‑Set
• Customer First
• Lead with Purpose
• Passion to Deliver
• All Succeed Together

Employee Perks and Benefits

Insurance & Wellness

• Comprehensive Coverage: Medical, accidental, and life insurance.
• Employee Assistance Program: Onsite medical center, financial/legal counseling, mental wellness.
• Annual Wellness Bouquet: Holistic wellbeing support.

Family & Childcare

• Parental Leave: Inclusive maternity and paternity leave.
• Daycare Support: Assistance for working parents.

Mobility & Lifestyle

• Mobility Benefits: Relocation, transfers, and travel support.
• Home Loan Interest Support: Up to 50% reimbursement.
• Mobile Reimbursement: New handset every 2 years.
• Car Lease, Salary Advance, Subsidized Meals.
• Reward & Recognition Program.
• Technology Innovation: Patents and IP Rights policy.

Retirement Planning

• Provident Fund (PF) and Gratuity Contributions.

Why Join Us

At NPCI, you’ll be part of a purpose‑driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting‑edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace – it’s a platform to grow, contribute, and make a meaningful difference.

Key Responsibilities

1. Key application support & maintenance for runtime issues.
2. Application support and provide the assistance on tech side issue to banks.
3. Manage the team to maintain the application support 24/7* 365 days.
4. Understand different programming languages and ability to solve problems in Production.
5. Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.
6. Identifying tech stack, DB designing as part of requirements.
7. Server configuration for application/DB servers.
8. Experience in troubleshooting, software development processes and ability to understand the requirements.
9. Co‑ordination with internal departments for ensuring smooth business operations.
10. Product handling and clarification of technical issue with banks.
11. Good working knowledge on open database, Windows and Linux systems.
12. Proactive service improvement initiatives including trending of incidents, root cause of technical issues.
13. Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability.
14. Must ensure to follow the correct procedures, policies and documentation requirements to meet the audit/compliance.

Requirements

• Application Support & Maintenance Activities.
• Maintain the application uptime with zero delays, downtimes.
• Coordinating and communication with stakeholders on tech related issues, technical standards deviation & solution implementation.
• Provide outstanding support to banks and address the technical issues.
• Expertise in resolving technical issues.
• Review and implement the security standards.
• Build the independent team to fix the run time issues.
• Drive complex or major incident resolution.

Technical Environment

Programming Language: Java, Python, Shell Scripting

Caching: Redis, KeyDB