Senior Associate - Knowledge about SAM

Publicis Re:Sources; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Publicis Re:Sources in Gurugram is seeking a Senior Associate L1 to lead Software Asset Management operations, ensuring license compliance and governance across the organization.

You will leverage licensing knowledge for Microsoft, Adobe, IBM, and manage tools like SCCM, JAMF, and ServiceNow while coordinating with global stakeholders and client teams.

Qualifications

• Bachelor’s degree in IT, Business or related field.
• 5-7 years of experience in IT support, software licensing, or software asset management.
• Analytical mindset with attention to detail.
• Strong communication and stakeholder management skills.
• Willingness to work in Hybrid Model and Rotational shifts to support operations across global time zones (24/7 environment).

Responsibilities

• Lead SAM operations, ensuring license compliance and governance across the organization.
• Strong expertise in software licensing, stakeholder management, client engagement, people.
• Understanding of SAM lifecycle and licensing guidelines across products.
• Data analysis using Excel to drive business decisions.
• Interact with teams across geographies and manage Service Desk requests.
• Work with asset management tools like SCCM, JAMF, ServiceNow, and SNOW.

Skills

Software Asset Management

Licensing knowledge

Data analysis

Stakeholder management

Excel

Communication

Education

Bachelor’s degree in IT/Business

Tools

SCCM

JAMF

ServiceNow

Snow

Job description

Role: Knowledge About SAM (Software Asset Management)

Job Level: Senior Associate L1

Location: Gurugram Only

About Company:

Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.

Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network.

Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day.

Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com

Role Summary:

Lead Software Asset Management (SAM) operations by ensuring software license compliance, asset optimization, and governance across the organization. Leverage expertise in licensing models (Microsoft, Adobe, IBM, Flexera, etc.) and asset management tools (SCCM, JAMF, ServiceNow) while managing client relationships, leading a team, handling escalations, and collaborating with global stakeholders to drive operational excellence and informed business decisions.

Key Responsibilities:

• Lead and manage Software Asset Management operations, ensuring adherence to software lifecycle
• Strong expertise in software licensing, stakeholder management, client engagement, people
• Through understanding and knowledge of software asset management and its Lifecycle process.
• Good Knowledge and understanding of various Software products and their licensing guidelines.
• Data analysis, particularly working with Microsoft Excel to analyze software data that can be used to drive key business decisions
• Good Communication skills required since will be interacting with people/teams across geographies
• Experience with Asset management tools, like SCCM, JAMF, SNOW etc.
• Will need to work on Service Desk Requests and in shift timings as per business needs. Working knowledge on Service Now tool is required.
• Actively assesses risk and cost take out opportunities and makes recommendations to Software Owners and Software Asset Management leadership to optimize the software asset portfolio.
• Work closely with subject matter experts, including system architects, system administrators, project and program managers, financial managers, and engineers to obtain critical information required for the management of software.

Skillsets Qualifications:

• Bachelor’s degree in IT, Business or a related field.
• 5-7yearsof experience in IT support, software licensing, or software asset management.
• Analytical mindset with attention to detail.
• Good communication and stakeholder management skills.
• Willingness to work in Hybrid Model and Rotational shifts to support operations across global time zones (24/7 environment).