Software Asset Management

Publicis Resources; Gurugram District; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Publicis Resources in India invites a seasoned Software Asset Management lead to drive SAM operations, licensing governance, and cross‑geography stakeholder engagement.

The ideal candidate has 5–7 years in IT support, software licensing, or SAM, strong data analysis with Excel, solid communication skills, and willingness to work in a hybrid model with rotating shifts for 24/7 coverage.

Qualifications

• Lead and manage Software Asset Management operations.
• Strong expertise in software licensing, stakeholder management, client engagement, people management, and escalation handling.
• Understanding of software asset management lifecycle processes.
• Knowledge of various software products and their licensing guidelines (e.g., Adobe, Microsoft, IBM, Flexera).
• Data analysis using Microsoft Excel to drive business decisions relevant to software assets.
• Good communication across geographies and teams.
• Experience with asset management tools (SCCM, JAMF, SNOW).
• SHIFT work and ServiceNow proficiency to handle service desk requests and global coverage.
• Identify opportunities for cost take-out and optimization for software assets.
• Collaborate with SMEs and engineers to gather critical information for SAM.

Responsibilities

• Lead and manage SAM operations.
• Drive licensing governance and lifecycle compliance.
• Engage stakeholders across geographies and manage escalations.
• Work with asset tools (SCCM, JAMF, SNOW) to maintain data accuracy.
• Support service desk requests and rotating shifts to cover global time zones.

Skills

SAM operations

Software licensing

Stakeholder mgmt

Data analysis

Excel

Communication

ServiceNow

SCCM

JAMF

SNOW

Education

Bachelor's degree in IT/Business

Tools

SCCM

JAMF

SNOW

Flexera

ServiceNow

Job description

Role & responsibilities

• Lead and manage Software Asset Management operations, ensuring adherence to software lifecycle management processes.
• Strong expertise in software licensing, stakeholder management, client engagement, people management, and escalation handling.
• Through understanding and knowledge of software asset management and its Lifecycle process.
• Good Knowledge and understanding of various Software products and their licensing guidelines. E.g. Adobe, Microsoft , IBM, Sam Pro, Flexera etc
• Data analysis, particularly working with Microsoft Excel to analyze software data that can be used to drive key business decisions
• Good Communication skills required since will be interacting with people/teams across geographies
• Experience with Asset management tools , like SCCM , JAMF, SNOW etc.
• Will need to work on Service Desk Requests and in shift timings as per business needs. Working knowledge on Service Now tool is required .
• Actively assesses risk and cost take out opportunities and makes recommendations to Software Owners and Software Asset Management leadership to optimize the software asset portfolio.
• Work closely with subject matter experts, including system architects, system administrators, project and program managers, financial managers, and engineers to obtain critical information required for the management of software.

Preferred candidate profile

• Bachelors degree in IT, Business, or a related field.
• 5-7 years of experience in IT support, software licensing, or software asset management.
• Analytical mindset with attention to detail.
• Good communication and stakeholder management skills.
• Willingness to work in Hybrid Model and Rotational shifts to support operations across global time zones (24/7 environment).