Software Asset Management Analyst

Talent21; Hyderabad; On-site; INR 3,500,000 - 4,000,000; Full time

Job summary

Talent21 Management and Shared Services Pvt Ltd in Hyderabad seeks an experienced SAM Pro Platform & Licensing Analyst with hands-on expertise in ServiceNow SAM Pro. The role focuses on SAM Pro implementation, license management, compliance, and optimization to support audits and cost savings.

The candidate should manage the SAM Pro platform, maintain data accuracy, and collaborate with IT, Finance, Procurement, and Security teams.

Qualifications

• Minimum 2 years of hands-on experience in ServiceNow SAM Pro implementation or administration.
• Strong experience in Software Asset Management (SAM) and Software License Management.
• Knowledge of software licensing models, entitlements, and license reconciliation.
• Experience with software discovery models and software asset lifecycle management.
• Strong understanding of vendor Product Use Rights (PURs) and End User License Agreements (EULAs).
• Experience with ServiceNow CMDB and License Contract Module.
• Knowledge of complex licensing models, particularly Microsoft subscriptions.
• Experience with Effective License Position (ELP), license compliance, and audit defence.
• Knowledge of software discovery tools and integrations.

Responsibilities

• Configure, administer, and maintain the ServiceNow SAM Pro platform.
• Manage software models, discovery models, entitlements, and license records.
• Perform software normalization, reconciliation, and license compliance activities.
• Resolve unmatched and partially normalized software models.
• Manage SAM Content Library, ML normalization, and Publisher Packs.
• Work with major software publishers, including Microsoft, Oracle, IBM, Adobe, and SAP.
• Maintain CMDB data quality and ensure alignment with CSDM.
• Integrate SAM Pro with SCCM/MECM, Microsoft Intune, Active Directory/Entra ID, and ServiceNow Discovery.
• Prepare ELP reports and support software audits.
• Identify software license reclamation, downgrade, and cost-saving opportunities.
• Manage software contracts, agreements, and license entitlements.
• Support SaaS discovery, Cloud Insights, integrations, upgrades, and UAT activities.
• Create reports, dashboards, KPIs, and compliance metrics.
• Collaborate with SAM, IT, Finance, Procurement, Cybersecurity, and EA teams.
• Maintain process documentation and provide knowledge transfer when required.

Skills

ServiceNow SAM Pro

Software Asset Management

License reconciliation

SAM Pro implementation

CMDB

PURs & EULAs

SCCM/MECM integration

Education

Bachelor's degree or equivalent

Job description

Job Description SAM Pro Platform & Licensing Analyst
Job Location: Hyderabad
Experience: 8-15 Years
Salary Budget: 35-40 LPA (Flexible for immediate joiners and senior candidates)
Position: SAM Pro Platform & Licensing Analyst

Job Overview

We are looking for an experienced SAM Pro Platform & Licensing Analyst with strong hands-on expertise in ServiceNow Software Asset Management (SAM Pro). The ideal candidate should have experience in SAM Pro implementation and administration, software license management, license compliance, reconciliation, and optimization.

The role involves managing the ServiceNow SAM Pro platform, maintaining software asset data accuracy, ensuring license compliance, supporting software audits, and identifying opportunities for license cost optimization.

Mandatory Skills & Experience

• Minimum 2 years of hands-on experience in ServiceNow SAM Pro implementation or administration.
• Strong experience in Software Asset Management (SAM) and Software License Management.
• Good knowledge of software licensing models, entitlements, and license reconciliation.
• Experience with software normalization, discovery models, and software asset lifecycle management.
• Strong understanding of vendor Product Use Rights (PURs) and End User License Agreements (EULAs).
• Experience with ServiceNow CMDB and License Contract Module.
• Knowledge of complex licensing models, particularly Microsoft subscriptions.
• Experience with Effective License Position (ELP), license compliance, and audit defence.
• Knowledge of software discovery tools and integrations.

Roles & Responsibilities

• Configure, administer, and maintain the ServiceNow SAM Pro platform.
• Manage software models, discovery models, entitlements, and license records.
• Perform software normalization, reconciliation, and license compliance activities.
• Resolve unmatched and partially normalized software models.
• Manage SAM Content Library, Machine Learning (ML) normalization, and Publisher Packs.
• Work with major software publishers, including Microsoft, Oracle, IBM, Adobe, and SAP.
• Maintain CMDB data quality and ensure alignment with CSDM.
• Integrate SAM Pro with SCCM/MECM, Microsoft Intune, Active Directory/Entra ID, and ServiceNow Discovery.
• Prepare Effective License Position (ELP) reports and support software audits.
• Identify software license reclamation, downgrade, and cost-saving opportunities.
• Manage software contracts, agreements, and license entitlements.
• Support SaaS discovery, Cloud Insights, integrations, upgrades, and UAT activities.
• Create reports, dashboards, KPIs, and compliance metrics.
• Collaborate with SAM, IT, Finance, Procurement, Cybersecurity, and Enterprise Architecture teams.
• Maintain process documentation and provide knowledge transfer when required.

Preferred Skills

• Experience with ServiceNow reports, dashboards, and basic scripting.
• Knowledge of ServiceNow Discovery integrations and CSDM.
• Exposure to ServiceNow Cloud Insights.
• Experience with software publisher licensing and compliance management.

Certification

• CIS-SAM (Certified Implementation Specialist - Software Asset Management) - Preferred.
• ITIL certification is an added advantage.
• IAITAM CSAM/CHAMP or relevant ITAM certifications are desirable.

Education

• Bachelor's degree or equivalent relevant professional experience.