Senior Associate - International Voice Process

Randstad; Hyderabad; Hybrid; INR 300,000 - 420,000; Full time

Job summary

Randstad in Hyderabad is seeking a Senior Associate for the International Voice Process in the afternoon shift. The role requires 2 to 4 years of international voice experience in an MNC and strong English communication skills.

Applicants must be based in Hyderabad (or willing to relocate) and able to join within 30 days. The position supports hybrid work arrangements and focuses on delivering high-quality customer interactions for global clients.

Qualifications

• 2 to 4 years of experience in an International Voice Process within an MNC.
• Excellent verbal and written English communication skills.
• Comfortable working in an afternoon shift.
• Based in Hyderabad or willing to relocate and join within 30 days.

Responsibilities

• Handle inbound and outbound customer inquiries for international markets via phone calls.
• Deliver high-quality customer service while meeting SLA, AHT, and QA metrics.
• Resolve complex customer issues with clear communication and professionalism.
• Collaborate with cross-functional teams to resolve client escalations effectively.

Skills

English communication

Customer service

Afternoon shift adaptability

Job description

Job Title

Senior Associate International Voice Process (Afternoon Shift)

Job Overview

We are hiring a Senior Associate for our International Voice Process in Hyderabad. This position requires candidates with 2 to 4 years of experience handling international customer interactions in a voice-based role at an MNC.

Job Details

• Role: Senior Associate International Voice Process
• Experience Required: 2 to 4 Years (Mandatory)
• Location: Hyderabad (Hybrid Work Model)
• Work Shift: Afternoon Shift
• Notice Period: 30 days or less (Immediate joiners preferred)
• Eligibility Note: Candidates with experience only in Chat, Email, or Non-Voice processes are strictly not eligible.

Key Responsibilities

• Handle inbound and outbound customer inquiries for international markets via phone call.
• Deliver high-quality customer service while meeting standard SLA, AHT, and Quality Assurance metrics.
• Resolve complex customer issues with clear communication and a professional demeanor.
• Collaborate with cross-functional teams to resolve client escalations effectively.

Candidate Requirements

• Experience: 2 to 4 years of proven experience in an International Voice Process within an MNC environment.
• Communication: Excellent verbal and written English communication skills.
• Flexibility: Comfortable working in an afternoon shift pattern.
• Location & Availability: Must be based in Hyderabad (or willing to relocate immediately) and capable of joining within 30 days.