Senior Associate- Customer Support

Tech Mahindra; Dadri; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

5 Days working / rotational shifts

Both Side Cabs

Lucrative Incentives

Job summary

Tech Mahindra in India is seeking an international voice associate with 1+ year of experience in voice process. The role involves handling international customer queries, resolving billing issues, and ensuring customer satisfaction via calls.

Candidates should have excellent communication and presentation skills, with flexibility for rotational/night shifts. Graduation is not mandatory, and the position is based in Dadri, Uttar Pradesh.

Qualifications

• 1+ year international BPO experience in voice process.
• Graduation not mandatory.
• Excellent communication and presentation skills.
• Flexible working in rotational / night shifts.

Responsibilities

• Resolve international customer queries over calls.
• Interact with customers to resolve billing issues.
• Identify and assess customer needs to achieve satisfaction.

Skills

International voice process

Communication skills

Flexible shifts

Education

Graduation not mandatory

Job description

International Voice | 1+ year exp.

Role & responsibilities

• Resolve international customer queries over calls.
• Interact with customers to resolve billing issues.
• Identify and assess customer needs to achieve satisfaction.

Preferred candidate profile

• 1+ year international BPO experience in voice process
• Graduation not mandatory
• Excellent communication and presentation skills.
• Flexible working in rotational / night shifts

Perks and Benefits

• 5 Days working / rotational shifts
• Both Side Cabs
• Lucrative Incentives