International Sales Associate - Voice

Adeptuz Management Solutions; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Adeptuz Management Solutions is seeking an International Sales Associate in Bengaluru, India. This role involves handling sales to international customers through telephone communication. Candidates should have 1-2 years of experience in an International BPO process and excellent spoken English is essential.

The position offers a permanent, full-time job with night shifts, a focus on customer relationships, and a supportive team environment.

Qualifications

• 1 to 2 years of experience in International BPO (inbound or outbound) required.
• Desirable to have prior experience in an International Sales process (US).

Responsibilities

• Handle sales to international customers via telephone (inbound/outbound).
• Assist customers and complete the sales.
• Build and maintain good relationships with clients.

Skills

Excellent spoken English

Strong problem-solving and analytical skills

Good listening skills

Proactive with minimal guidance

Education

12th Pass / Undergraduate / Graduates

Job description

• Designation: International Sales Associate [Voice]
• Qualification: 12th Pass & Above
• Experience: 1 to 2 Years in International BPO Process
• Shifts: Night (Rotational), 2 Weeks Off
• Job Type: Permanent, Full-Time

Job Role

• Handle sales to international customers via telephone (inbound/outbound)
• Assist customers, explain our products or services and complete the sales.
• Answer customer questions, understand their needs, and suggest the best solutions.
• Build and maintain good relationships with new and existing clients.
• Follow up on leads, make sales calls, and close deals to meet sales targets.
• Deliver clear, accurate information to ensure a positive sales experience.
• Maintain detailed records of customer interactions and solutions provided in the CRM system.
• Follow company protocols for escalation and ensure unresolved issues are addressed by the right teams.
• Ensure proper resolution to the customers issues.
• Uphold professionalism and empathy in every customer interaction, aiming for high customer satisfaction.

Skills and Requirements

• Educational Qualification: 12th / Undergraduate / Graduates eligible to apply for the role.
• Work Experience: 1 to 2 Years in International BPO Process (inbound or outbound).
• Prior experience in an International Sales process (US) would be highly desirable.
• Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably.
• Salary Range: As Per Industry Standards.
• Communication and Languages: Excellent spoken English is mandatory, with the ability to communicate clearly and confidently.
• Willing to work in night shifts.
• Be a good listener, patient, and able to stay calm in tough situations.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Strong problem-solving and analytical skills.