International Voice Process Executive | Customer Support

.; Pune District; On-site; INR 240,000 - 360,000; Full time

Job summary

Unknown company is seeking a customer service professional to handle inbound and outbound calls, resolving queries within SLAs and providing accurate product information. The role emphasizes high customer satisfaction and escalation of complex issues to the appropriate team.

Candidates should have excellent English communication, be comfortable with rotational/night shifts, and be able to meet defined quality and productivity targets.

Qualifications

• Excellent verbal and written English communication.
• Comfortable working in rotational/night shifts.

Responsibilities

• Handle inbound and/or outbound customer calls.
• Resolve customer queries professionally and within defined SLAs.
• Provide accurate information regarding products and services.
• Maintain high levels of customer satisfaction.
• Escalate complex issues to the appropriate team.
• Meet quality, productivity, and customer satisfaction targets.

Skills

English communication

Night shift

Voice process

Job description

Role & responsibilities

• Handle inbound and/or outbound customer calls.
• Resolve customer queries professionally and within defined SLAs.
• Provide accurate information regarding products and services.
• Maintain high levels of customer satisfaction.
• Escalate complex issues to the appropriate team.
• Meet quality, productivity, and customer satisfaction targets.

Preferred candidate profile

Candidates with up to 1 years of International BPO/Voice Process experience can apply.

• Excellent verbal and written English communication.
• Comfortable working in rotational/night shifts.

Working Days

• 5 Days Working
• Saturday and Sunday Fixed OFF