Senior Associate Consultant - Quality

Infosys BPM; Hyderabad; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Infosys BPM in Hyderabad is seeking a Graduate in Quality/Process Improvement to drive process excellence initiatives across engagements. The role involves deploying improvement frameworks, identifying opportunities, and mentoring teams to implement improvements.

You will participate in client interactions, train teams, and socialize successful PI initiatives, with focus on quality consulting across service lines.

Qualifications

• Educational background: Graduate.
• Strong understanding of quality consulting and service line quality.

Responsibilities

• Deploy process improvement framework for engagements.
• Conduct short or refresher sessions on continuous improvement.
• Identify opportunities and facilitate bottom-up/top-down opportunity workshops.
• Analyze processes and data to find improvement opportunities.
• Mentor PI projects to enable teams to implement improvements.
• Facilitate stakeholder meetings for tollgate reviews and sign-offs.
• Coordinate with developers for automation opportunities.
• Govern validation and sign-off of project closures in PM tools.
• Create awareness of PI initiatives and train teams.
• Present PI case studies to clients.

Skills

Quality consulting

Process improvement

Stakeholder management

Training / coaching

Education

Graduate

Job description

Roles ResponsibilitiesProcess Excellence culture building:

• Deploy Process Improvement framework for the engagement(s)
• On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement levelImprovement opportunity identification: -
• Drive Bottom up and Top-down opportunity identification workshops for creation of pipeline of opportunities
• Process, operations, business data analysis to identify improvement opportunities
• Validation of opportunities creation of the projectsImprovement projects implementation: -
• Mentor Process Improvement projects (YB, GB BB) to enable the operations resources to implement the improvement through structured approach
• Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs
• Co-ordinate with lead developer for automation opportunity identification and project execution
• Govern the process of validation and sign off of the project closures in the project management portal
• Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projectsBranding: -
• Creating awareness by training and bringing visibility to process excellence initiatives in the engagement.
• Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performanceClient Management: -
• Participate in client interactions to present the process improvement case studies. Educational RequirementGraduatePreferred SkillsQuality->Quality ConsultingService LineQuality