Quality Consultant

Tech Mahindra; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Tech Mahindra seeks a Quality Management professional to oversee end-to-end SDLC activities, ensuring QMS compliance across projects. You will monitor health metrics, drive quality strategy, and lead continuous improvement initiatives to enhance customer satisfaction and delivery excellence.

The role emphasizes governance, risk management, and the adoption of industry frameworks, requiring strong analytical and communication skills to coordinate with delivery teams and stakeholders.

Qualifications

• Experience in SDLC with in-depth knowledge of methodologies like Waterfall, Agile, Testing.
• Quality management focus with exposure to SDLC, ISO, CMMI, ITIL, ETOM, Agile/DevOps; certifications preferred
• Analytical skills with exposure to Six Sigma, Lean or Total Quality Management concepts
• Experience in Defect, Prevention, Risk Management, Estimation, Configuration management, Process Improvement/Innovation
• Experience in Project Planning, Tracking & Monitoring; understanding of software metrics and data analysis
• Excellent interpersonal, written and spoken communication skills
• Skilled in process audits, metrics, RCA and process improvement

Responsibilities

• Review end-to-end development life cycle activities and artifacts for QMS compliance
• Weekly monitoring of health reports and review of metrics
• Lead Quality Strategy customization for the portfolio aligned with delivery leaders
• Capture customer satisfaction levels and drive improvement actions
• Drive delivery practices, tools, standards, models and frameworks across the portfolio
• Review contracts before sign-off and track commitments
• Promote risk management practices including early risk identification and mitigation
• Close internal/external audit findings with delivery teams
• Facilitate SLA monitoring and metrics-driven management
• Identify and enable continuous improvements including automation opportunities
• Oversee governance and performance reporting across services for projects and programs
• Regularly monitor metrics and ensure adherence to quality goals

Skills

SDLC knowledge

Quality management

Analytical skills

Communication skills

Process audits & RCA

Education

ISO / CMMI / ITIL / ETOM / Agile Certifications

Agile/DevOps Certifications

Job description

• Experience in various areas of SDLC, with in depth of knowledge about various methodologies like Waterfall, Agile, Testing etc.
• Quality Management Focus with exposure to SDLC, ISO, CMMI, ITIL, ETOM, Agile / DevOps. Any certifications on these is preferred
• Analytical Skills, have exposure to Six Sigma, Lean or Total Quality Management concepts
• Experience Defect, Prevention, Risk Management, Estimation, Configuration management, Process Improvement / Innovation etc
• Experience of Project Planning, Tracking & Monitoring, understanding of Software Metrics Definition & data Analysis
• Good Interpersonal, Written and Spoken Communication Skills
• Skilled in Process audits, Metrics, Root cause analysis (RCA) & process improvement

Role :

• Reviewing entire / E2E development life cycle activities and work products to ensure Compliance with QMS processes like project planning, monitoring project performance GOALs, SLA & KPI monitoring, CIPs, training, configuration management, risk management etc
• Weekly monitoring of various health reports. collection and review of identified metrics.
• Steering the customization and implementation of Quality Strategy for the assigned portfolio, aligning to delivery leaders and other stakeholders‿ expectations
• Capturing the Customer Satisfaction Levels, Facilitating Identification of Improvement Actions, Action Implementation thereby helping improve Customer Satisfaction
• Driving the implementation of delivery practices, tools, standards, models and frameworks across the assigned portfolio
• Reviewing contracts before sign off, identifying contractual commitments, enabling effective tracking of commitments
• Driving effective risk management practices and initiatives across the portfolio, including early risk identification, mitigation and reporting
• Enabling the effective closure of internal / external assessment / audit findings by delivery teams
• Facilitating SLA Monitoring, Perform Metrics Analysis, drive management by metrics culture
• Identifying and facilitating Continuous Improvements including Automation Opportunities
• Facilitating the overall delivery governance and performance reporting across services for applicable projects, programs and portfolios
• Weekly monitoring of various health reports. collection and review of identified metrics.