Senior Consultant - Quality

Infosys BPM; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Infosys BPM in Bengaluru is seeking a skilled Process Improvement professional to build a culture of continuous improvement across client processes. You will apply Six Sigma, Lean and Design Thinking to identify high-impact opportunities and guide projects from discovery to delivery.

The role focuses on domain knowledge in process improvement, collaboration with clients, and driving digital enablement through RPA awareness.

Qualifications

• Graduate degree required.
• Strong knowledge of Six Sigma and Lean methodologies.
• Experience in process improvement and client engagement.
• Familiarity with Digital technologies and RPA.

Responsibilities

• Identify improvement opportunities in client processes and deliver business value.
• Mentor/process improvement projects using Six Sigma, Lean and Design Thinking.
• Participate in client interactions to present case studies and governance.
• Design and deploy process improvement frameworks and training.
• Analyze stakeholder feedback and drive corrective actions.

Skills

Six Sigma

Lean

Design Thinking

RPA awareness

Education

Graduate degree

Job description

Roles & Responsibilities

Purpose/Essence of the role: Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role require as strong understanding of Improvement methodology like Six Sigma & LEAN with good awareness about RPA / Digital technologies.

• 1. Identify improvement opportunities in Client processes: a. Identify the opportunity areas in client processes resulting in Business value delivery b. Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space c. Identify opportunities to implement RPA/Tactical automation solution in F&A Domain d. Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of process improvement opportunities Process, operations, business data analysis to identify improvement opportunities. Validation of opportunities and conversion in to the projects.
• 2. Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal.
• 3. Client Management: Participate in client interactions to present the process improvement case studies. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs
• 4. Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean Six Sigma methodology (YB and GB). Drive Certification program at the engagement level
• 5. Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.
• 6. Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance

Educational Requirement

Graduate

Preferred Skills

Quality->Quality Consulting

Service Line

Quality