Senior Process Excellence Manager

Wipro; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Wipro is seeking an experienced Excellence Leader to drive Quality and Process Excellence across a cluster of engagements with over 500 FTEs. You will lead Black Belts and mentor Lean Six Sigma projects, directing large transformation programs involving process reengineering, analytics, and automation.

Strong cross-functional collaboration and stakeholder engagement are essential. The role requires deep process improvement expertise, strategic roadmap development with sector leaders, and

Qualifications

• Experience leading Six Sigma and Lean initiatives in BPO/outsourcing environments.
• Led/mentored Black Belts and Master Black Belts; managed career paths.
• Proven track record driving large transformational programs (process reengineering, analytics, automation).
• Strong stakeholder management and cross-functional collaboration.

Responsibilities

• Lead consulting assignments and deliver business value through quality initiatives.
• Lead a team of Black Belts to achieve cost savings and process standardization targets.
• Drive improvement projects in fast-paced environments and ensure governance for Quality/Process Excellence initiatives.
• Partner with sector leaders to drive transformation and act as customer advocate for the line of business.
• Drive benchmarking and best practices deployment across accounts.
• Identify gaps and opportunities to infuse efficiency into business processes.

Skills

Six Sigma

Lean

Kaizen

Black Belt

Master Black Belt

Process Excellence

Quality Management

Change Management

Stakeholder Management

Analytics

Automation

Cross-functional

Tools

MS Office

Job description

1. Excellence leader with a demonstrated history of working in the outsourcing/offshoring industry.

2. Experience in managing Quality/ Process Excellence initiatives for a cluster of engagements with a size > 500 FTEs

3. Experience in managing a team of black belts and their career pathing

4. Must have led/ driven six sigma and lean projects as a Black belt and mentored LSSBB projects as a Lead / Master black belt

5. Hands on experience in driving large transformational programs involving process reengineering, analytics, automation

6. Must have worked in cross functional teams and demonstrated ability to drive change in the process

7. Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers.

8. Experience in working with the sector leaders and putting together a strategic roadmap for the transformations

9. Well versed with MS Office – Excel and PowerPoint.

10. Exposure to working in Process excellence role in third party BPOs

Knowledge

Exposure in driving high impact transformation projects involving technology and process re-engineering

Job Description

1. Lead consulting assignments and deliver business value to the customers through quality initiatives.

2. Lead a team of black belts in achieving the cost saving, process standardization, value creation targets for a luster

3. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.

4. Be a strategic partner for sector leader in driving transformation and customer advocate for the line of business

5. Drive benchmarking and best practices deployment across accounts.

6. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.

7. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.

8. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.

9. Drive projects to improve and maintain the profitability of the process.

10. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.

11. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen by facilitating workshops, roadshows etc

• 12. Drive standardization practices and ensure strict compliance in internal and client defined processes.