Senior Associate Technical Operations

NPCI International Payments (NIPL); Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

NPCI International Payments (NIPL) seeks a Senior Associate Technical Operations to join the UPI Back Office team in Mumbai. The role leads technical operations, ensuring seamless execution of payments across UPI, RuPay, and Remittance channels.

You will manage 24x7 support across shifts, monitor online and offline transactions, coordinate with banks and partners, and drive automation, incident management, and process improvements while ensuring compliance and security of back-office systems.

Qualifications

• Bachelors degree in engineering or equivalent from a reputed college.
• 4-7 years of experience in technical operation focusing on payment systems and UPI.
• Strong understanding of Payments domain, Technology Operations, SQL and NoSQL.
• Knowledge of Java, DevOps tools; Shell scripting in Linux; experience with Apache/Nginx.
• Willingness to travel within India and internationally.
• Top-notch verbal & written communication skills to collaborate with stakeholders.

Responsibilities

• Lead 24x7 technical operations for UPI back-office systems.
• Monitor online/offline transactions, settlements, and SFTP file handling.
• Analyze root causes of issues; drive incident management and fixes.
• Oversee transaction processing and timely settlements.
• Plan and execute system maintenance, upgrades, and patches.
• Collaborate with development, QA, and security teams; maintain docs.

Skills

NoSQL databases

RDBMS databases

SQL scripting

Java

DevOps tools

Shell scripting

Linux/Unix

Web servers

Communication skills

Education

Bachelor's degree in engineering

Tools

Apache

Nginx

SFTP

Job description

Job Description and Duties

Senior Associate Technical Operations, NIPL

Reports to

In charge, Business Operations, NIPL

Job Responsibilities

• We are seeking an experienced Tech Operations Lead to join our UPI Back Office team, responsible for leading the technical operations and ensuring seamless execution of NIPL Business in area of Acceptance RuPay cards & UPI, Remittance and Acceptance on UPI and UPI Licensing.
• Technical Operations: Support 24x7 support working in various shifts to oversee country-wise transactions for products like UPI, Remittance, and RuPay. Responsible for monitoring both online and offline transactions, and monitoring to enhance user experience Manage day-to-day payment operations, including settlement file posting, forex rates updates, and SFTP file management.
• Monitoring transaction declines (TD/BD) and analyze the root cause of the issue and highlight, follow up to fix the error in coordination with Bank & Partner. Driving process improvements, automation monitoring process, automated generation of various MIS & reports.
• Transaction Processing: Oversee the processing of UPI transactions, ensuring timely and accurate settlement, and resolving any technical issues that may arise.
• System Maintenance: Plan and execute system maintenance, upgrades, and patches to ensure the stability and security of UPI back- office systems.
• Incident Management: Lead incident management efforts, identifying root causes, and implementing fixes to minimize downtime and ensure optimal system performance.
• Collaboration: Work closely with cross-functional teams, including development, quality assurance, and security teams to ensure seamless integration and operation of UPI back-office systems.
• Documentation: Maintain accurate and up-to-date documentation related to processes for operational tasks.
• Ensure adherence to compliance and regulatory requirements, providing timely reporting to regulatory bodies and other stakeholders.

Skills & Qualifications

• Education: Bachelors degree in engineering or equivalent graduate from a reputed college.
• Experience: 4- 7 years of experience in technical operation with a focus on payment systems and UPI.
• Strong understanding of Payments domain, Technology Operations. Experience in NoSQL and RDBMS databases, able to write, modify and execute the SQL queries and procedures.
• Knowledge of Java programming language, Devops tools will be an added advantage. Hands-on knowledge of writing and executing Shell script in Linux and well versed with Linux commands. Working knowledge on web servers like Apache, Nginx etc.
• Open to travel within India and Internationally.
• Top notch verbal & written communication skills to build strong relations and collaboration with influencing skills.