Senior Associate-Branch Operation

HDFC Life; Bhagalpur, Deoghar; On-site; INR 400,000 - 600,000; Full time

Job summary

HDFC Life in Bhagalpur, India is seeking a Senior Associate for Branch Operations to ensure customer service and support backend operations including NB, PS, accounts revival, and lead generation.

The role requires 1-2 years in operations or customer service, preferably from insurance or banking, with strong communication and MS Office skills; graduates encouraged to apply.

Qualifications

• 1-2 years of experience in operations, customer service, Sales calling & operations.
• Preferably from Insurance or Banking sector.

Responsibilities

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Skills

Customer Service

Sales & Calling

Good communication skills

MS Office

Education

Graduate/Post Graduate

Tools

MS Office

Job description

Job Description Branch Operations – Senior Associate

About HDFC Life:

HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 420+ branches in India touching customers in over 980+ cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW.

Duties & Responsibilities:

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Academic Qualification:

• Graduate/Post Graduate

Knowledge, Skills & Abilities:

• 1-2 years of experience in operations, customer service, Sales calling & operations. Preferably from Insurance or Banking sector.

Required Skill:

• Customer Service
• Sales & Calling
• Good communication skills
• MS Office (Excel, PowerPoint and etc.)