Senior Associate-Branch Operation

HDFC Life; New Delhi; On-site; INR 420,000 - 580,000; Full time

Job summary

HDFC Life is seeking a Senior Associate for Branch Operations in Delhi to handle customer service, NB processing, policy servicing, claims, and documentation.

You will contribute to persistency, revival, lead generation and overall branch performance; requires 1-2 years in operations, preferably in insurance or banking, with graduate degree and strong MS Office skills.

Qualifications

• Graduate or postgraduate degree required.
• 1-2 years of operations, customer service experience.
• Preferably from Insurance or Banking sector.

Responsibilities

• Customer Relationship and Services.
• New Business Processing.
• Policy Servicing.
• Claims.
• Documentation.
• Business Retention Persistency/Revival.
• Lead Generations.

Skills

Customer Service

Sales & Calling

Good communication

MS Office

Education

Graduate/Post Graduate

Tools

MS Office

Job description

Job Description Branch Operations – Senior Associate

About HDFC Life:

HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 420+ branches in India touching customers in over 980+ cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW.

Duties & Responsibilities:

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Academic Qualification:

• Graduate/Post Graduate

Knowledge, Skills & Abilities:

• 1-2 years of experience in operations, customer service, Sales calling & operations. Preferably from Insurance or Banking sector.

Required Skill:

• Customer Service
• Sales & Calling
• Good communication skills
• MS Office (Excel, PowerPoint and etc.)