Senior Associate-Branch Operation

HDFC Life; Raipur; On-site; INR 200,000 - 360,000; Full time

Job summary

HDFC Life in Raipur invites applications for the Branch Operations Senior Associate to support backend operations including NB, PS, Accounts Revival, and lead generation.

You will manage customer relationships, process new business, service policies, handle claims, and ensure accurate documentation while driving persistency and revival.

Candidates should be graduates with 1–2 years in operations and strong MS Office skills; age 21–38.

Qualifications

• Graduate or Postgraduate with relevant degree.
• 1–2 years of experience in operations, customer service, sales calling and operations.
• Age 21–38 years.

Responsibilities

• Manage customer relationships and service requests.
• Handle New Business Processing.
• Handle Policy Servicing.
• Process Claims efficiently.
• Oversee Documentation tasks.
• Focus on business retention, persistency and revival.
• Generate leads to support sales initiatives.

Skills

Customer Service

Sales & Calling

Communication Skills

Education

Graduate/Postgraduate

Tools

MS Office

Job description

Job Description Branch Operations Senior Associate

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW.

Duties & Responsibilities:

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Academic Qualification:

• Graduate/Post Graduate

Knowledge, Skills & Abilities:

• 1-2 years of experience in operations, customer service, Sales calling & operations. Preferably from Insurance or Banking sector.
• Age: 21-38 Years

Required Skill:

• Customer Service
• Sales & Calling
• Good communication skills
• MS Office (Excel, PowerPoint and etc.)

Regards,

Sneha Banerjee

HDFC Life-HR

9874153273

[e-mail]