Senior Associate-Branch Operation

HDFC Life; Muzaffarpur; On-site; INR 300,000 - 520,000; Full time

Job summary

HDFC Life in Muzaffarpur invites applications for Branch Operations Senior Associate to support customer service, NB processing, policy servicing, and lead generation. You will assist backend operations, track persistency and revival initiatives, and contribute to overall business retention.

The role requires a graduate/post graduate with 1-2 years in operations or customer service, preferably in insurance or banking, aged 21-38.

Qualifications

• 1-2 years of experience in operations, customer service, Sales calling & operations.
• Age: 21-38 Years

Responsibilities

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Skills

Customer Service

Sales & Calling

Communication skills

Education

Graduate/Post Graduate

Tools

MS Office

Job description

Job Description Branch Operations Senior Associate

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW.

Duties & Responsibilities:

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Academic Qualification:

• Graduate/Post Graduate

Knowledge, Skills & Abilities:

• 1-2 years of experience in operations, customer service, Sales calling & operations. Preferably? from Insurance or Banking sector.
• Age: 21-38 Years

Required Skill:

• Customer Service
• Sales & Calling
• Good communication skills
• MS Office (Excel, PowerPoint and etc.)