Senior Associate - Branch Operations

HDFC Life; Virudhunagar; On-site; INR 300,000 - 550,000; Full time

Job summary

HDFC Life is seeking a detail-oriented operations professional in India to support customer service and backend processes across NB, policy servicing, and claims. The role focuses on tracking persistency and revival, while also managing lead generation to drive business retention.

The ideal candidate has 1+ year experience in operations or customer service, preferably from insurance or banking, with strong MS Office skills and excellent communication.

Qualifications

• 1+ years of experience in operations, customer service, Sales calling & operations. Preferably from Insurance or Banking sector.

Responsibilities

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Skills

Customer Service

Sales & Calling

Good communication skills

Education

Graduate/Post Graduate

Tools

MS Office

Job description

Role & responsibilities

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW.

Duties & Responsibilities

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Academic Qualification

Graduate/Post Graduate

Knowledge, Skills & Abilities

1+ years of experience in operations, customer service, Sales calling & operations. Preferably from Insurance or Banking sector.

Required Skill

• Customer Service
• Sales & Calling
• Good communication skills
• MS Office (Excel, PowerPoint and etc.)

Regards,

Asvini J

HDFC Life-HR

[e-mail]

8660393690