Senior Associate

Your Pitchh; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Your Pitchh in Bengaluru is seeking a customer support executive to handle international voice calls, emails, and chats for UK-based clients. You will resolve queries related to insurance claims and policies with accuracy and empathy.

Ideal candidates have 1-3 years in BPO/call center environments, strong communication skills, and comfort working on international processes. Training and growth opportunities are offered in a fast-paced team.

Qualifications

• 1-3 years of experience in BPO/call center environment.
• Strong communication skills for effective customer interaction.
• Ability to work on an international voice process (UK) with ease.
• Proficiency in processing insurance claims and policies.

Responsibilities

• Provide exceptional customer support to clients through phone calls, emails, or chats.
• Handle international voice processes with accuracy and efficiency.
• Process UK-based client queries related to insurance claims and policies.
• Escalate complex issues to senior team members when necessary.

Skills

Communication

UK Voice Process

Insurance Claims

BPO Experience

Job description

Roles and Responsibilities :

• Provide exceptional customer support to clients through phone calls, emails, or chats.
• Handle international voice processes with accuracy and efficiency.
• Process UK-based client queries related to insurance claims and policies.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 1-3 years of experience in BPO/call center environment.
• Strong communication skills for effective customer interaction.
• Ability to work on an international voice process (UK) with ease.
• Proficiency in processing insurance claims and policies.