Associate - Insurance Voice Process

WNS GLOBAL SOLUTIONS; Pune District; On-site; INR 360,000 - 420,000; Full time

Benefits offered by this job

Pickup and drop facility

Fixed weekends off

Career growth opportunities

Competitive compensation

Job summary

WNS GLOBAL SOLUTIONS in Pune invites candidates for an international voice process role handling customer interactions with professional communication. The position requires residency or willingness to relocate to Pune and an undergraduate degree in any discipline.

Candidates should possess excellent English verbal and written skills, strong listening and problem-solving abilities, and a customer-focused attitude.

Qualifications

• Graduate in any discipline (mandatory).
• Must reside in Pune or willing to relocate.
• Excellent verbal and written communication in English.
• Experience with international voice processes preferred; insurance domain knowledge advantageous.

Responsibilities

• Handle customer interactions via voice calls professionally.
• Provide accurate information and resolution to customer queries.
• Maintain high standards of customer service and customer satisfaction.
• Understand client requirements and adhere to quality and compliance guidelines.
• Build positive customer relationships through effective communication.

Skills

English fluency

International voice

Listening skills

Problem solving

Customer focus

Interpersonal skills

Insurance domain knowledge

Education

Graduate in any discipline

Job description

Position is for - TOP Listed BPO/BPM in Pune

Eligibility Criteria

• Graduate in any discipline (mandatory)


• Candidates must be currently residing in Pune or willing to relocate to Pune


• Excellent verbal and written communication skills in English


• Ability to understand and communicate effectively with international customers and diverse English dialects


• Strong customer service orientation, listening skills, and problem-solving abilities

Open Requirements

UK Shift Process

• Minimum 18 months of International Voice Process experience


• Shift Timing: 11:00 AM 11:30 PM


• Weekend Off

Australia Shift Process

• Minimum 1 year of International Voice Process experience


• Shift Timing: 3:00 AM 12:00 PM


• Weekend Off

Key Responsibilities

• Handle customer interactions via voice calls professionally and efficiently.


• Provide accurate information and resolution to customer queries.


• Maintain high standards of customer service and customer satisfaction.


• Understand client requirements and adhere to quality and compliance guidelines.


• Build positive customer relationships through effective communication.

Desired Skills & Qualifications

• Excellent verbal communication skills in English.


• Ability to understand and communicate with international customers and various English dialects.


• Strong listening, problem-solving, and interpersonal skills.


• Customer-centric approach and professional attitude.


• Experience in international voice processes is mandatory as per the requirements above.


• Knowledge of the Insurance domain and prior interaction with UK or Australian customers will be an added advantage.

Benefits

• Opportunity to work with a reputed global BPM organization.


• Fixed weekends off.


• Pick-up and drop facility provided by the company.


• Excellent career growth and learning opportunities.


• Competitive compensation and benefits.