Senior Analyst - Claims Specialist

Gallagher; Mumbai; On-site; INR 8,270,000 - 12,087,000; Full time

Benefits offered by this job

Competitive compensation

Benefits programs for well-being

Career development opportunities

People-first culture

Global reach with local impact

Job summary

Gallagher in India seeks a Knowledge Lead Claims Specialist for UK Specialty Claims. You will handle complex claims, coordinate with clients, insurers, and internal teams, and drive end-to-end claims for UK operations. You will train teams and foster a culture of continuous improvement and client focus.

You will interact with India and UK teams, manage risk, and contribute to efficient shared services for global clients. This role demands strong communication, analytical skills, and leadership.

Qualifications

• Minimum required degree: Any Graduate.
• 7–9 years of claims handling experience.
• 5+ years End-to-End claims handling experience.
• Experience with policy placing/accounting functions.

Responsibilities

• Meeting expectations of internal/external stakeholders, clients, and organisations.
• End-to-end claims handling and communication with clients.
• Reviewing and presenting various reports.
• Ensuring adherence to FCA guidelines and compliance.

Skills

MS Office

Adaptability

Communication

Team Work

Time Management

Presentation Skills

Analytical & Problem Solving

Project Management

Education

Any Graduate

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Gallagher Center of Excellence is seeking to hire a Knowledge Lead Claims Specialist for GGB UK – Specialty Claims vertical. As the GGB UK – Specialty Claims vertical, you will be responsible for handling complex claims and coordinating with internal and external stakeholders, Clients, Insurers etc. You will be managing end to end claims for UK. You will ensure the smooth and efficient transition & delivery of various shared services functions to internal stakeholders. Your role will involve driving claims for UK location. Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present in India and UK Exposure to End to End Claims Handling is a definite plus. Proficient in handling and avoiding risk event or sanctions. Conduct trainings to enhance knowledge and timely submission of reports. Perparing and presentation of process maps, process flow, SOP, Adoc Claims related activities etc

How you’ll make an impact

Responsibilities:

• Meeting expectations of various stakeholders (Internal and External), Organisation and various Clients.
• Contributes to achieve the Service level agreements, Key Performance indicators and business objectivesa
• Ensuring smooth transition of account including preparation of all relevant documents
• Regular monitoring of various claims and debts reports to ensure all guidelines from FCA are met.
• Adheres to claims compliance requirements
• End to end claims handling and communication with Clients
• Review and presentation of various reports
• Should have attention to detail and accurate in claims activities.
• Should be aware of London Markets, SNAD and their dealings, how rejection are dealt etc
• Should have knowledge of CAR, Liability, Reinsurance, Property, Cyber, Bordereau, D&O, Claims made policies,
• Professional Risk, Finanacial Risk, Aerospace, Onshore and Off shore claims

Competencies:

Communication Skills: Excellent oral and written communication skills

Technical Knowledge: Proficient understanding of insurance policies, coverage, and exclusions.

Mentoring and Training: Grooming team members within the team

Strategic Thinking: Capability to foresee challenges and opportunities

Innovation and Creativity: Committed to bring efficiency within the claims process

About you

Qualifications:

• Minimum Required Degree: Any Graduate
• Minimum 7-9 years of Claims handling
• Atleast 5 year in End to End claims handling
• Experience about policy placing/accounting functio ns

Knowledge, Skills and Ability:

• MS Office
• Adaptability (working in shifts etc)
• Communication Skills
• Team Work
• Time Management
• Presentation skills
• Analytical and Problem solving skills
• Project management

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)