Senior Analyst - Claims Specialist

Artex Risk Solutions; Mumbai; On-site; INR 6,963,000 - 9,495,000; Full time

Job summary

Gallagher Center of Excellence is seeking a Knowledge Lead Claims Specialist for the GGB UK - Specialty Claims vertical. You will handle complex UK claims and coordinate with internal and external stakeholders, clients, insurers, and other teams.

This role focuses on end-to-end claims delivery, transitioning shared services, and fostering collaboration, continuous improvement, and customer focus across the team, with interaction from India and UK offices.

Qualifications

• End-to-end claims handling experience.
• Exposure to UK market and FCA guidelines.
• Knowledge of London Markets, SNAD and related dealings.
• Familiar with CAR, Liability, Reinsurance and related lines.
• Proficient in MS Office.

Responsibilities

• Manage end-to-end claims for UK location.
• Coordinate with internal/external stakeholders, clients, and insurers.
• Prepare process maps, flow, SOPs, and ad hoc claims activities.
• Ensure service levels, KPIs and business objectives are met.
• Monitor claims and debt reports per FCA guidelines.
• Adhere to claims compliance requirements.
• End-to-end claims handling and communication with clients.
• Review and present reports.
• Maintain attention to detail in claims activities.

Skills

Communication Skills

Technical Knowledge

Mentoring and Training

Strategic Thinking

Innovation and Creativity

Education

Any Graduate

Tools

MS Office

Job description

Job Summary

Gallagher Center of Excellence is seeking to hire a Knowledge Lead Claims Specialist for GGB UK - Specialty Claims vertical. As the GGB UK - Specialty Claims vertical, you will be responsible for handling complex claims and coordinating with internal and external stakeholders, Clients, Insurers etc. You will be managing end to end claims for UK. You will ensure the smooth and efficient transition delivery of various shared services functions to internal stakeholders. Your role will involve driving claims for UK location. Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present in India and UK Exposure to End to End Claims Handling is a definite plus. Preparing and presentation of process maps, process flow, SOP, Adoc Claims related activities etc

Responsibilities

• Meeting expectations of various stakeholders (Internal and External), Organisation and various Clients.


• Contributes to achieve the Service level agreements, Key Performance indicators and business objectivesa


• Ensuring smooth transition of account including preparation of all relevant documents


• Regular monitoring of various claims and debts reports to ensure all guidelines from FCA are met.


• Adheres to claims compliance requirements


• End to end claims handling and communication with Clients


• Review and presentation of various reports


• Should have attention to detail and accurate in claims activities.


• Should be aware of London Markets, SNAD and their dealings, how rejection are dealt etc


• Should have knowledge of CAR, Liability, Reinsurance, Property, Cyber, Bordereau, DO, Claims made policies, Professional Risk, Finanacial Risk, Aerospace, Onshore and Off shore claims

Competencies

• Communication Skills: Excellent oral and written communication skills


• Technical Knowledge: Proficient understanding of insurance policies, coverage, and exclusions.


• Mentoring and Training: Grooming team members within the team


• Strategic Thinking: Capability to foresee challenges and opportunities


• Innovation and Creativity: Committed to bring efficiency within the claims process

Qualifications

• Minimum Required Degree: Any Graduate


• Minimum 7-9years of Claims handling


• Atleast 5year in End to End claims handling


• Experience about policy placing/accounting functions


• Knowledge, Skills and Ability: MS Office


• Adaptability (working in shifts etc)


• Communication Skills


• Team Work


• Time Management


• Presentation skills

Qualifying

• Analytical and Problem solving skills


• Project management

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.