Senior Analyst - Claim Operations

Arthur J. Gallagher & Co.; Pune District; In loco; INR 350.000 - 500.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Global reach with local impact

Descrizione del lavoro

Gallagher in India is seeking a Client Support professional to deliver trusted service to global clients. You will coordinate with stakeholders, manage client inquiries, and uphold service standards while building knowledge of claims operations and insurance concepts.

Join a collaborative team that emphasizes continuous learning, accountability, and client-focused outcomes. This role offers exposure to global clients, opportunities for growth, and a supportive environment in Pune.

Competenze

• Client Support, Service Delivery, Stakeholder Coordination, SLA Management.
• Claims Operations, Risk Fundamentals, Reporting Tools, Industry Knowledge.
• Quality Management, Problem Solving, Execution Excellence, Attention to Detail.
• Written Communication, Verbal Communication, Client Interaction, Meeting Coordination.
• Collaboration, Stakeholder Management, Adaptability, Continuous Learning.
• Prioritization, Time Management, Commercial Awareness, Accountability.

Mansioni

• Supports client service delivery with timely responses and adherence to service standards.
• Develops foundational knowledge of claims operations, risk concepts, and Gallagher products/services.
• Delivers accurate client deliverables while maintaining quality and following escalation paths.
• Communicates effectively with clients and internal stakeholders in writing and speaking.
• Works across business functions to resolve client needs and support team objectives.
• Understands service expectations and prioritizes work to support client retention.

Conoscenze

Client Support

Service Delivery

Stakeholder Coordination

SLA Management

Claims Operations

Risk Fundamentals

Reporting Tools

Quality Management

Problem Solving

Written Communication

Verbal Communication

Client Interaction

Meeting Coordination

Collaboration

Adaptability

Continuous Learning

Prioritization

Time Management

Commercial Awareness

Accountability

Descrizione del lavoro

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities

• Supports Run-Off / Cancelled Clients through consistent service delivery, timely response to requests, and adherence to client service standards. Demonstrates ownership of assigned activities and follows through on commitments.
• Develops foundational knowledge of claims operations, risk management, insurance concepts, and Gallagher Bassett products and services. Uses reporting tools to support client requirements and identify basic trends.
• Delivers accurate and timely execution of client deliverables while maintaining operational discipline and quality standards. Supports issue resolution through established processes and escalation paths.
• Communicates effectively with clients and internal stakeholders through professional verbal and written communication. Participates in client meetings and supports follow-up activities.
• Works effectively across business functions to resolve client needs, supports team objectives, seeks feedback, and contributes to a positive team environment.
• Understands client service expectations, prioritizes work effectively, demonstrates accountability, and develops awareness of how service quality impacts client retention and business outcomes.

About you

Qualifications

• Client Support, Service Delivery, Stakeholder Coordination, SLA Management
• Claims Operations, Risk Fundamentals, Reporting Tools, Industry Knowledge
• Quality Management, Problem Solving, Execution Excellence, Attention to Detail
• Written Communication, Verbal Communication, Client Interaction, Meeting Coordination
• Collaboration, Stakeholder Management, Adaptability, Continuous Learning
• Prioritization, Time Management, Commercial Awareness, Accountability

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)