Lead Specialist - Quality Assurance

Arthur J. Gallagher & Co. (AJG); Pune District; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Competitive compensation

Benefits programs

Career development opportunities

People-first culture

Global reach with local impact

Job summary

Arthur J. Gallagher & Co. in India is seeking a BAU documentation specialist to lead standard documentation, change requests, and knowledge content within the GCOE delivery framework.

The role emphasizes maintaining control through trackers, supporting UK projects and regulatory updates, and collaborating with operations and SMEs. A 3–4 year background in insurance and related certifications are advantageous. Onsite travel may be required.

Qualifications

• 3–4 years of experience in an insurance domain.
• Experience with P&C (Policy Issuance/Underwriting) is a plus.
• Insurance certification is a plus.

Responsibilities

• Lead standard documentation and process change requests.
• Maintain delivery control through worklists, trackers, and version history.
• Coordinate review, approval and publication activities.
• Support UK on key projects, regulatory updates, and process improvements.
• Build relationships with UK stakeholders and SMEs.

Skills

Insurance domain experience

Documentation

Stakeholder coordination

Education

Bachelor/Master degree

Job description

Introduction

Welcome to Gallagher in India where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it's a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Accountable for leading BAU documentation and process maintenance through the GCOE delivery framework, ensuring work is controlled, visible and delivered to quality.

How you'll make an impact

Responsibilities:

• Key accountabilities include
• Lead standard documentation and process change requests, own updates to process guides, scripts, documents,letters, playbooks and knowledge content in line with GCOE standards.
• Maintain delivery control through worklists, trackers, change logs, approval records and version history.
• Coordinate review, approval and publication activity so final outputs are accurate, controlled and easy to use.
• Support UK on key projects, regulatory/policy updates, operational resilience, acquisitions and process improvement activity.
• Build effective working relationships with UK stakeholders, GCOE colleagues, Training, Compliance, Business
• Systems and operational SMEs.
• Escalate risks, blockers, overdue actions, quality issues or control gaps through the appropriate GCOE or UK Process Excellence route.
• Identify opportunities to simplify BAU documentation maintenance, improve handoffs and strengthen governance.

About you

Qualifications:

• Degree Bachelor Master

Licenses/Certificates:

• Insurance Certification will be the additional advantage

Work Experience:

• Graduate with minimum 3 to 4 years of experience in an Insurance domain
• Experience in P&C - Policy Issuance/Underwriting would be preferred
• Insurance certification - good to have
• Transition/onboarding of service - good to have
• Onshore travel experience - good to have

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)