Senior Analyst - Service Support Management

Arthur J. Gallagher & Co. (AJG); Mumbai; Vor Ort; INR 450.000 - 750.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Benefits programs

Career development

People-first culture

Global reach

Zusammenfassung

Gallagher in India is seeking a service-oriented professional to support policy lifecycles at the branch level. You will handle end-to-end policy lifecycle activities and coordinate renewals with the Producer, CSM, and sales teams.

You will also lead a small team, drive pre- and post-renewal activities promptly, and seek opportunities to offload repetitive tasks to the service center, maintaining strong branch relationships and customer satisfaction.

Qualifikationen

• Typically requires a University Degree and minimum 3 years experience in any Insurance (No Healthcare experience).

Aufgaben

• Act as the primary contact for the branch, providing comprehensive support
• Responsible for end to end support of the policy lifecycle services
• Participate in renewal review meetings alongside Producer, CSM and sales team
• Support a team of 5-7 Client Service Managers at the branch
• Take proactive measures to initiate pre and post-renewal activities promptly
• Monitor and follow up on triggered activities, ensuring accuracy and timely completion
• Handle queries effectively, aiming to minimize re-work at service center
• Collaborates with branch to identify time consuming activities that can be offshored to service center
• Foster and maintain a positive relationship with branch staff to enhance the overall customer experience

Kenntnisse

Policy lifecycle support

Renewal coordination

Client service support

Cross-functional collaboration

Analytical mindset

Ausbildung

University Degree

Tools

CRM systems

Jobbeschreibung

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

About Gallagher: As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. The Gallagher Service Center is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market. The Gallagher Service Center (GSC) supports various divisions of Gallagher, providing premier service to our customers around the globe. The GSC has grown into a team of more than 14,000+ employees across Seven locations Kolhapur, Shimoga, Bengaluru, Pune and Mumbai, Kochi, Chandigarh providing reliable, fast and high-quality support to field staff. Working at the GSC gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills, improve their knowledge and deliver tangible results. At Gallagher, we want to empower you to make a difference, take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities.

How you'll make an impact

Primary Responsibilities

• Act as the primary point of contact for the branch, providing comprehensive support
• Responsible for end to end support of the policy lifecycle services
• Participate in renewal review meetings alongside Producer, CSM and sales team
• Support a team of 5-7 Client Service Managers at the branch
• Take Proactive measures to initiate pre and post-renewal activities promptly
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
• Handle queries effectively, aiming to minimize re-work at service center
• Collaborates with branch to identify time consuming activities that can be offshored to service center
• Foster and maintain a positive relationship with branch staff to enhance the overall customer experience

About you

Qualifications:

• Typically requires a University Degree and minimum 3 yearst experience in any Insurance (No Healthcare experience).

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)